What are the responsibilities and job description for the Guest Service Representative position at Staybridge Suites Charleston/Mt. Pleasant?
The Staybridge is located in Mount Pleasant within walking distance to Downtown Charleston. We are an extended stay hotel, where we offer our guests the highest quality of hospitality and care. We are looking for an individual to join our team who takes pride in customer service, and ensuring our guests’ happiness as a priority. This candidate will need to be a multi-tasking and detail-oriented individual, and someone who is able to effectively communicate with our guests.
Responsibilities:
- Inputting guests’ reservations and cancellations into the operating system.
- Answer the telephone and taking messages.
- Retrieving mail, small packages and customers’ requests as needed.
- Verifying credit cards for authorization, handling cash payments, accepting and recording vouchers and other tasks as assigned.
- Completing necessary downtime tasks or inventory.
Requirements and Qualifications
- May be required to work varying schedules and holidays (as needed).
- Completing all required training and tasks as assigned.
- Communicating effectively with all departments within the hotel.
- Required to fully comply with the hotel’s rules and regulations
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Preferred)
- Guest services: 1 year (Required)
Ability to Relocate:
- Mount Pleasant, SC 29464: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17