What are the responsibilities and job description for the Hotel Front Desk Associate position at Staybridge Suites Grandville?
Staybridge Suites is looking for a full time front desk agent / Night Audit who is flexible and willing to work both afternoon and night shift.
Must be available to work weekends. Hotel experience is a must.
Responsibilities and Duties
· Welcome guests in a friendly, prompt and professional manner
· Check guests in, issue room keys, provide information on hotel services and room location
· Ensure required identification is taken from guests at check-in
· Answer phones in a prompt and courteous manner
· Answer, record and process all guest calls, messages, requests, questions or concerns
· Record guest preferences in the system
· Check guests out, including resolving any late or disputed charges
· Accurately process all cash and credit card transactions using established procedures
· Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
· Take action to solve guest problems/complaints using appropriate service recovery guidelines
· Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
Salary: $15.00 per hour
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $15