What are the responsibilities and job description for the Restaurant Manager position at Steak 'n Shake?
The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak ‘n Shake operational and financial standards on each scheduled shift as well as building a well cross trained staff within the Restaurant. The Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his/her shift for the correct delivery of steak ‘n Shake procedures, policies and specification which deliver the Steak ‘n Shake Vision and Mission. The Manager will partner directly with his/her Restaurant and General Manager and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.
Benefits:
- Competitive compensation package
- Medical insurance
- Dental insurance
- Paid vacation
- Leadership development
- World-class training
- Associate Emergency Foundation
Requirements:
- High School graduate or equivalent education preferred
- Certified in all Service and Production Stations at Steak ‘n Shake or equivalent experience
- ServSafe certified
- Understand Steak ‘n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures
- Positive, motivating communication skills
- Strong organization and time management skills
- Strong coaching and mentoring skills
- Flexible and adaptable to changing circumstances
- Ability to read, write, perform mathematical calculations and analyze data
- Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach
- Able to work in excess of 50 hours per week while standing, walking and stretching
- Able to lift, carry, push and pull 30 lbs.
- Able to perform any task performed by a service or production associate
- Able to see across the restaurant to monitor and oversee the operation
- Able to legally operate a motor vehicle
- Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns
Specific Duties & Responsibilities:
Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year.
- Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service
- Immediately address Guest concerns and complaints utilizing the Steak ‘n Shake Guest Recovery Model – L.E.A.R.N.
- Ensure Guests are immediately recognized upon entering and as they are leaving
- Motivate all Associates to deliver great hospitality toward all guests and other associates
- Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching
Brand Protection: Operating in accordance with our Quality, Service and Cleanliness Standards (QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people.
- Execute the 14-point walk using the “Three in One” tool?” ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re-stocked for meal periods, and constantly moving through the restaurant coaching the directing associates to ensure quality adherence and speed standards are achieved
- Interview candidates using the Select the Best 1st interview guide and recommend enthusiastic / Guest centric candidates to the General Manager for employment
- Ensure associates are effectively trained using the Steak ‘n Shake training program, Earning your Wings
- Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately
- Assign and verify all side work is accurately and efficiently completed
- Verify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantity
- Ensure all Safely procedures and policies are strictly adhered to
Financial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices.
- Deploy associates appropriately as planned on the Schedule and Line up sheets
- Ensure appropriate staffing levels of well-trained associates on assigned shifts
- Complete shift and daily inventory and accurately post into the back office POS System
- Check in food delivery, ensure proper storage and post-delivery into the POS
- Complete food order based on commissary order guide and enter into ordering system
- Maintain strict adherence to cash handling and banking policies and procedures
- Complete shift tools and administration duties as assigned by General Manager
Primary & Ongoing Accountabilities:
- Effectively Manager a Steak ‘n Shake Shift
- Execute the 14 point walk and correct deficiencies as they arise
- Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence
- Ensure service, hospitality, accuracy and speed standards are achieved
- Maintain strict compliance with health, safety and security standards and procedures
- Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest
- Demonstrate effective decision making and problem solving skills that support the Steak ‘n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach
- Ensure accurate adherence to all State and Federal laws on assigned shift
- Lead by Example
- Has authority to discipline associates
- Recommends associates for hiring and promotion
- Recommends associates for termination
Steak n Shake is an American restaurant that has been around since 1934. We serve the highest quality burgers and milkshakes possible for the lowest possible price.