IT Support Administrator

Details:

Stefanini Group is hiring!

Stefanini is looking for an IT Support Administrator (Part Time) in Monaca, PA 15061

For quick Apply, please reach out to Maria Teresa Paje, call 248 263 8623/ email: MariaTeresa.Paje@stefanini.com

Job Title: IT Support Administrator (Part Time)

Location: 370 Frankfort Road, Monaca, PA 15061

Part Time (e.g. 3 days/week in plant work); 100% Onsite

Total Regular Hours: 24.00 per week

Timings: 8:00 AM to 5:00 PM; 1 Hour Lunch

Qualifications:

Job Description:

• Bachelor's degree or equivalent is required.
• Exp - 3 to 5 years in IT support Administrator.
• Interview to be schedule on 2nd week of Feb.
• Interview mode: In person final interview, phone / virtual as first step.
• User Support and Troubleshooting: Assisting employees with IT issues, resolving hardware and software problems, and providing guidance on using IT tools effectively.
• Collaboration with IS Service Desk: Handling complex tickets escalated to the Service Desk, coordinating with external providers or internal teams to resolve issues.
• Security and Compliance: Assisting with audits, security assessments, and ensuring compliance with IT policies and standards.
• A monthly 30-minute IT training: Educate staff on various IT topics with focus on the use of various window applications
• A good knowledge of Macros and web-based applications: Visual basic knowledge and other web-based applications.
• Excellent Communication Skill: Ability to patiently explain technical concepts to non-technical users.
• User onboarding and training: Set up new hires' workstations, accounts, permissions, and access to printers and network drives.
  
  

Responsibilities:

Site IT Support Administrator The skills needed for this position are:

• Excellent communication skills - inbound and outbound phone calls in a professional manner, writing and replying effective emails.
• Strong administrative skills.
• Intermediate level of Microsoft Outlook Mail, Word, Excel, and PowerPoint.
• Support of Special Purpose imaged pc's, connecting PC's to special manufacturing equipment, working with external vendors to get additional support.
• Critical thinking skills and problem solving ability.
• Time management skills.
• Working as part of a team of people, have experience in a business environment as a Team player
• Basic level understanding of Smartphone functionality, setup of email on a phone, initial Phone activation experience.
• Ability to multi-task and work in a fast paced environment. Handle multiple orders, with interruptions and escalations during the business day, organized to track each order in an organized way to minimize mistakes.
  
  

Details:

Duties and Responsibilities of a Site IT Support Administrator:

• Provide basic end user support for Special Purpose PC's, common configuration topics for standard PC's and smartphones, printing, etc...
• Using Client system () request and incident tickets. Level 2 technician who would receive tickets in the system from the Level 1 Service Desk.
• Assist Internal Business Partners in placing orders for hardware and software using the standard Client tools.
  
  

Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives.

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.