What are the responsibilities and job description for the Deskside Technician position at Stefanini North America and APAC?
Stefanini Group is hiring!
Stefanini is looking for the Deskside Technician in Lafayette, IN.
For quick Apply, please reach out to Prashant Verma- call: 248 727 2491/
Email ID: Prashant.Verma@stefanini.com
Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.
Stefanini is looking for the Deskside Technician in Lafayette, IN.
For quick Apply, please reach out to Prashant Verma- call: 248 727 2491/
Email ID: Prashant.Verma@stefanini.com
- We are seeking a self-starter with an excellent customer service orientation and technical skills in desk side support.
- The Deskside Technician will be providing desk side support to end users and will interface with a service desk and a customer IT support team to achieve deliverables supporting the end users.
- We are looking for an energetic, enthusiastic, highly motivated and organized individual.
- A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service.
- Ideal candidates should be tech savvy, embrace new technology and changes quickly.
- The technician will be located at the customer's facility providing support in a manufacturing environment that will consist of standard PC hardware and software troubleshooting.
- Deskside support experience and Basic troubleshooting skills including: hardware, software, printing, networking, file shares, etc.
- Windows 10 experience - ability to resolve Windows 10 Operating System Issues and Errors Proficient in the latest Microsoft Office Applications (Office 365) Remedy \ Service Now or related ITSM ticketing tool experience Printer support can include various brands of printers, various types of scanners
- Familiarity with Microsoft Active Directory Experience with computer asset tracking
- Experience with user ID creation Some experience with support and administration of network phones (VoIP system). Understanding of Symantec Virus Scan software
- Ability to work with multiple platforms, devices, etc. Ability to research and resolve technical issues and know what to do next and/or when to escalate for help
- Ability to walk and bend and perform labor-related duties of connecting computer equipment
- Ability lift up to 50 lbs. when moving electronic equipment
- Ability to maintain and abide with compliance activities driven from a central compliance group
- Ability to communicate technical information to non-technical audiences
- Must be amenable with doing Overtime or off-hour work when needed Strong sense of customer service
- Good organizational skills
- Excellent Verbal and Written Communication Skills
- Ability to multi-task Team-oriented / team player and other duties as requested.
Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.
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