What are the responsibilities and job description for the Network Support position at Stellar Professionals?
We are looking to fill a Night Shift as Network Support in Harrisburg, PA.
Mode of Interview: In person
*Position requires on-site reporting in Harrisburg office*
Mode of Interview: In person
*Position requires on-site reporting in Harrisburg office*
- Normal schedule is 3 overnight shifts - Mon., Tues. and Thurs nights
- Possesses excellent communication skills; both written and spoken.
- Ability to be clearly understood and has excellent phone etiquette.
- Ability to support end-users with varying IT skillsets.
- Ability to follow directions, especially when using established operation and knowledgebase documentation, and Commonwealth standard operating procedures.
- Ability to adapt to change.
- Detail oriented and resourceful.
- Excellent organizational skills.
- Ability to troubleshoot end-user issues and/or escalate as needed to ensure quick resolution.
- Experience with incident management, call tracking, and ticketing software.
- Preferred 2 years previous systems administrator, help desk, and/or call center experience.