Service Coordinator I Generalist, Homekey

Step Up Homekey

Service Coordinator I - Generalist

REPORTS TO: Program Manager/Director of Inland Empire Housing Services

HOURS: 40

CLASSIFICATION: Non-Exempt

REQUISITION# 1682

SUMMARY:

The Service Coordinator 1 generalist is responsible for providing tenant-driven, on-site supportive services including engagement, group scheduling, outings and activities, crisis intervention, dispute mediation, skill building, community integration services, resource referrals, and monitoring the milieu and tenant safety at Step Up Homekey Redlands/San Bernardino with the goal of improving independent living skills and housing retention. This position will provide skill- building, case management, and vocational support services that ensure housing retention and improved economic stability to tenants at the site. Step Up on Second fully implements the Housing First, Trauma-Informed, and Harm Reduction evidence-based models of service delivery.

BENEFITS AND WHAT WE OFFER:

• Competitive salary and benefits package.
• Opportunities for growth and professional development.
• Health, dental, vision, and life insurance are available after your first month.
• Generous paid time off, accrue 10 days of paid time off, 12 days of sick leave, and 13 paid holidays.
• 403(b) plan starts on your first day, with Step Up contributing 13% of your 3% after one year.

DUTIES:

The following reflects essential functions for this job but does not restrict other tasks, which may be assigned:

Direct Service and Support

• Provide life skills supportive services in an individual and group format. Meet with tenants in their units or office environment a minimum of once per month, more frequently if needed.
• Take a “hands-on” approach to demonstrate and support tenants’ growth in life skills.
• Collaborate with Property Management to maintain housing retention.
• Regularly assess and document changes in tenant income, housing, mental health, physical health, and vocational needs.
• Actively participate with tenants to engage in a Good Neighbor Policy of living with tenants of the property and neighboring tenants/business owners in the community.
• Coordinate care and interventions with the tenant's clinical case manager and Property Management’s Resident Manager, utilizing the Step-Up philosophy and standards for services.
• Monitor for warning signs of de-compensation and crisis and respond accordingly.
• Liaise with Mental Health providers to address tenant issues and formulate intervention strategies that focus on housing retention.
• Responsible for providing tenant-driven, on-site supportive services including engagement, group scheduling, outings and activities, crisis intervention, dispute mediation, skill building, community integration services, resources, and referral, and monitoring the milieu and tenant safety.
• Coordinate with external volunteers and community agencies to enhance on-site activities.
• Organize group outings and recreational events.
• Participate in and ensure the Tenant Advisory Committee is actively meeting and engaging the needs of all tenants.

Documentation and Data Collection

• Maintain member files in compliance with funder requirements.
• Assist with the collection of data, and submission of quarterly/annual reports.
• Enter all case management documentation and organizational documentation into County Clarity/HMIS system.
• Develop individual service plans and track progression of goals and each engagement with progress notes entered Clarity/HMIS.
• Completes all DBH chart paperwork and maintains documentation according to Medi-CAL standards of practice in Electronic Health Record – Welligent within prescribed timeframe as outlined in SUOS documentation policy.
• Meets weekly, monthly, and quarterly billing quota set by Program Manager.
• Processes agency paperwork in a timely and accurate manner.

SKILLS:

• Knowledge of, or experience with mainstream benefits and services competencies such as Critical Time Intervention, Motivational Interviewing, Trauma Informed Care, Housing First, Harm Reduction, etc.
• Ability to work collaboratively with others and in a team.
• Initiative and solution focused practice.
• Uses time management skills and resources to balance case load direct service and paperwork.
• Works within skills and scope of practice asking for support and training to improve abilities when needed.
• Ability to work as a team member on the streets, in homeless facilities or with other homeless community providers such as police, churches and hospital ER’s.
• Ability to engage individuals on the streets in a meaningful manner which imbues trust enough to accept services offered.
• Understands and promotes safety first to self and team members.

QUALIFICATIONS:

• Minimum of 2 years of experience working with people who experience homelessness and or are diagnosed with a mental illness or Social Work/Mental Health related bachelor’s degree
• The ability to work as a part of a team is crucial. Knowledge of issues facing program members (e.g., health, substance abuse, mental health, physical health, domestic abuse, child welfare, resources for undocumented persons), excellent written and verbal communication skills, and must be able to perform extensive charting, electronic data entry, and documentation.
• Microsoft 365 Office is essential.
• Must have own transportation and current California driver's license and insurance with a good driving record at all times during employment.

SUPPLEMENTAL INFORMATION:

Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to fifteen pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.

Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.

STEP UP CORE VALUES

HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.
WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.
VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.
RESPECT – We believe in promoting interactions that are non-judgmental and transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.

COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.

Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.

• STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have a good driving record?

Experience:

• Homelessness and or are diagnosed with a mental illness: 2 years (Preferred)
• Social Work/Mental Health related bachelor’s degree: 2 years (Preferred)

License/Certification:

• California Drivers License (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: In person