What are the responsibilities and job description for the Service Support Administrator position at Steris Corporation?
Mentor, OH, US, 44060
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
The Service Support Administrator's (SSA) primary responsibilities are to activate, modify and deactivate equipment maintenance agreement entitlements in Siebel and to support the field with Siebel Field Repairs and Specialty Service Repairs.
This is a hybrid position after training. The team meets in the office in Mentor OH on Tuesday's and Thursday's - 3 days are worked from home.
- Support a dedicated Service Area to ensure key performance indicators are met regarding contract renewals, data corrections, and activations.
- Establishes preventative maintenance schedules in accordance with engineering guidelines while balancing the maintenance schedule to optimize FSR utilization and Customer satisfaction.
- Processes all requests regarding billing issues and subsequent credits
- Troubleshoot problem service requests with Field Technicians when information is missing or system issues
- Make data corrections
- Release service backlog line items
- Maintain service installation base
- High School Diploma or GEDwith 4 years of experience in a similar role
- Associate's Degree with 2 years of experience in a similar role
- Bachelor's degree with less than 1 year in a similar role
- Must have PC experience with working knowledge of Microsoft Office suite with demonstrated proficiency in Word and Excel
- Demonstrated effective analytical, organizational, and written and oral communication skill
- Experience with service contract software and CRM systems and Oracle/Siebel strongly preferred
- Demonstrated knowledge of various types of contracts and proficiency in creating and maintaining them on a database in addition to understanding legal terms and conditions of contracts and purchase orders strongly preferred
The opportunity to join a company that will invest in you for the long-term. STERIS couldn't be where it is today without our incredible people. That's why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans. Join us and help write our next chapter. #LI-EK1
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 . This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by * 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.
Mentor, OH, US, 44060
Nearest Major Market: Cleveland
Nearest Secondary Market: Akron
Job Segment:
Healthcare Administration, Infection Control, ERP, Siebel, Patient Care, Healthcare, Technology
STERIS Corporation is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.