What are the responsibilities and job description for the Account Services Coordinator position at STEVE MADDEN?
General Summary:
The position manages specified accounts with independent shoe stores, specialty stores, and major department stores.
Major Responsibilities:
- Process, input & track all new orders and reorders for customers into the first cost computer system. Constant maintenance of all customers' orders such as shoe details, x/f dates, increase quantity, decrease the quantity, multiple split orders, customer requirements, UPC labels, special carton markings & case packs, etc.
- Constant communication with our China offices regarding order details, updates, customer guidelines/procedures, special pattern details, samples, proformas, letters of credits, and shipping information.
- Work with Pricing/Sourcing, Product Development, Sales, and Technical for new pattern placement detail & price information for the status of commitment and deadlines.
- Request, track & distribute all customer confirmation samples, ad, and test samples. Work with Topline Technical and Customer to communicate customer comments and meet all deadlines for approval comments and material ordering.
- Constant communication with customers/buyers/sales associates regarding order details & status, customer guidelines, labels, packing, letter of credits, confirmation samples, updates, delays, shipping, miscellaneous problems & special projects.
- Use customer manuals, email updates, and website to ensure all customer guidelines and requirements are being followed and communicated to China offices and factories.
- Process & send proforma invoices for all customers. Follow up on L/C, payment, and or price discrepancy issues.
Requirements
- Education: BA/BS degree or equivalent work experience in related customer service .
- Experience: At least 2 years of customer service/account management experience. Purchasing, production, and or distribution experience in the fashion industry highly desirable.
- Training: Excellent communication and organizational skills. Detail-oriented, exceptional follow-up skills. Computer knowledge in E-mail, data entry, MS Word, and Excel.
Salary Range: The pay range of this position is $21 - $24/Hr. Actual salary will be determined based off candidate’s skill sets, years of experience, and other job-related factors. This range does not include benefits such as health insurance, paid time off, 401K, and additional company benefits
