What are the responsibilities and job description for the Customer Support Representative position at Steven Kohnle Agency - Farmers Insurance?
Job Description
We are seeking a friendly and detail-oriented Customer Support Representative to join our team! In this role, you will assist customers by answering inquiries, resolving issues, and providing product/service support via phone and email. The ideal candidate is a strong communicator, problem-solver, and team player with a passion for delivering excellent customer experiences. Prior customer service experience is a plus.
Salary: $20.00 - $25.00 per year
Benefits
Hourly Base Salary Commission Bonus Opportunities
Evenings Off
Mon-Fri Schedule
Career Growth Opportunities
Hands on Training
Ongoing Training
Responsibilities
Respond to customer inquiries via phone and email promptly and professionally
Troubleshoot and resolve customer issues efficiently
Identify and recommend products or services based on customer needs
Upsell and cross-sell products to maximize revenue
Process orders, returns, and exchanges accurately
Maintain detailed records of customer interactions and sales activities
Collaborate with internal teams to enhance customer satisfaction and sales performance
Requirements
Obtain insurance producers license within timeframe discussed
Great attitude and high energy
Teachable attitude
Hunger for growth opportunities
Company Description
We are a premier agency specializing in Home, Life, and Auto insurance. Our dedicated staff work incredibly hard to ensure that our clients are completely satisfied! We only hire the best and most dedicated employees to our team.
Salary : $20 - $25