What are the responsibilities and job description for the Service Advisor position at Steven Toyota?
About Us
Steven Automotive is one of the fastest growing dealership groups in the state! We have a tremendous opportunity for upward growth and a path towards management. We've been family-owned and operated for 30 years and have held true tot he family values that set us apart. We have a fast-paced work environment that creates an energetic company culture.
We strive to bring together warm, talented, and intelligent people who love interacting with clients and are among the best in their field. We put our customers first, making the buying experience the best in the business. Are you ready to WANT to work everyday? If the answer is yes, we want to talk to you!
Benefits
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401(k) Plan
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Medical Plan
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Dental Plan
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Vision Plan
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Long & Short-Term Benefits
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Competitive commission structure
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Accident Insurance
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Life Insurance
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Paid Training
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Opportunities for advancement
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Access to the latest automotive software
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Company & Family Summer Picnics
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Winter Holiday Party
- Birthday off paid
Responsibilities
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Ensure that guests receive prompt, courteous, and have a positive service experience
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Make happy customers at all opportunities
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Provide concierge support for all owner inquiries, whether on the phone or in person, to assure the customer does not get mishandled.
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Ensure the daily inventory of technicians' time is consistently sold to service customers.
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Answer technical questions about vehicle problems, warranties, services, and repairs.
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Maintain Customer Happiness scores at or above company standards.
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Coordinate warranty claims.
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Establish promise times that assigns tasks to service department employees.
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Reinforces company policies and adheres to company standards.
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Maintain good working relationship with factory(s) and foster positive employee relations.
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Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
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Organized and friendly personality
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Demonstrated ability to manage others
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Time management skills
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Fantastic communication skills with your customers
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Professional, well-groomed personal appearance
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Consistent record of service and sales success
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Strong record of positive customer satisfaction results
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Team oriented and self-motivated
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Able to work with little supervision
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Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.