What are the responsibilities and job description for the Customer Service Representative position at Stevens & Associates Insurance Agency, Inc.?
Company Description
Stevens & Associates Insurance Agency, Inc. has been leader in the Medicare industy for 37 years, known for exceptional sales and retention. Our Concierge customer service sets us apart, providing unparalleled service to individuals under / over 65 and employers in Santa Barbara, CA.
Role Description
This is a full-time on-site role for a Customer Service Representative at Stevens & Associates Insurance Agency, Inc. in Santa Barbara, CA. The role involves daily tasks such as assisting customers, resolving claims issues, dealing with doctors or pharmacies, and ensuring customer satisfaction.
This position is mostly over the phone, but assisting clients as they enter the office as well.
Qualifications
- Customer Service Representatives, Customer Support, and Customer Satisfaction skills
- Customer Service and Customer Experience skills
- Strong interpersonal and communication skills
- Ability to prioritize and multitask in a fast-paced environment
- Problem-solving and conflict resolution abilities
- Experience in the insurance industry is a plus
- Bilingual is a plus