What are the responsibilities and job description for the Leasing Specialist position at Steward + Helm?
Description
Position Summary
The Leasing Specialist is responsible for generating leads, while selling and renewing apartment leases in accordance with Company and Fair Housing guidelines. Additionally, the primary role of this position includes professionally and personally greeting prospects, demonstrating the features & benefits of the property, and securing lease agreements.
Required Qualifications
Success Factors/Job Competencies
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: While performing duties of the job, incumbent is sometimes required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must sometimes lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment: The noise level in the work environment is usually moderate.
Performance Standards
Position Summary
The Leasing Specialist is responsible for generating leads, while selling and renewing apartment leases in accordance with Company and Fair Housing guidelines. Additionally, the primary role of this position includes professionally and personally greeting prospects, demonstrating the features & benefits of the property, and securing lease agreements.
Required Qualifications
- High School Diploma
- Minimum of one (1) year of customer service/sales experience
- Working knowledge of property management software such as Onesite
- Computer proficiency in Microsoft Office
- Ability to read, write, and communicate effectively
- Respond to internet leads, answer prospect calls, schedule appointments, conduct property tours, and promote community features
- Greet visitors (residents, future residents, and internal team members) and deliver high quality customer service.
- Maintain prospect traffic and leasing data. Assist with other computer data entry as necessary
- Inspect units for move-ins to ensure units are ready and prepare move in packets for new residents.
- Assist with planning and hosting of resident functions and special events.
- Collect application fees, deposits, and rent
- Prepare and submit resident application materials for approval
- Follow up with prospects after viewing homes or submitting applications
- Prepare service requests
- Prepare move-in / move-out notices, inspections, or procedures
- Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages
Success Factors/Job Competencies
- Ability to be prompt and timely daily
- Professional appearance
- Respectful of the boundaries of confidentiality, fair housing laws, and safety
- Sales skills
- Excellent written and verbal communication skills
- Must demonstrate tact and diplomacy
- Ability to multitask and able to switch between tasks with frequent interruptions throughout the day.
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: While performing duties of the job, incumbent is sometimes required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must sometimes lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment: The noise level in the work environment is usually moderate.
Performance Standards
- Annual performance appraisal
- Attainment of annual goals established between supervisor and incumbent
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