What are the responsibilities and job description for the VIDEO TELLER position at Stockman Bank of Montana?
Position General Responsibilities:
This position is responsible for assisting customers through a remote on-screen video experience using Interactive Teller Machines. This position must be able to proactively engage in professional, positive, and productive communication with customers who are utilizing ITM’s at remote locations. This position will perform basic teller-like duties with some exceptions and differences. This position will also assist with administrative functions as assigned. Scheduled days and hours will be flexible based on business needs.
Education, Experience and Certification Requirements:
Note: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.
Basic Qualifications:
- Strong commitment to providing exceptional customer service.
- High school diploma or equivalency.
- Proficient in Ten-key skills and computer experience.
Preferred Qualifications:
- Previous teller, customer service representative/new account, or other banking experience.
- Previous experience with Flex Teller or another teller or banking program.
Dimension of Job:
This position is responsible for extensive customer contact via video and providing broad-based banking assistance. Video Banking/ITM Specialist is responsible for following banking regulations and procedures while maintaining protection of the Bank’s assets. Possess a clear understanding of banking operations, guidelines, and products.
For full description, which includes physical mental demands please see attachment.