What are the responsibilities and job description for the Front Desk Receptionist position at Stonebridge of Gurnee?
SCHEDULE
We are currently looking for weekend availibility. The shift is on Saturday and Sunday from 3:30 pm until 8:30 pm with the option to extend hours. There will also be opportunities to fill in for other shifts during the week.
TITLE: Concierge
POSITION SUMMARY:
The Concierge staffs the front desk for an assigned shift, answers the phone, greets guests/visitors and performs a variety of clerical and administrative tasks as needed.
ACCOUNTABLE TO: Executive Director
COMMITMENT TO OUR MISSION: We provide a place of safety and security where everyone is treated with love, compassion & dignity.
EXPERIENCE & QUALIFICATIONS
1. Ability to handle multiple priorities
2. A minimum of a High School diploma
3. Minimum of 1 year of customer service experience
4. Skilled at working with individuals who have cognitive, physical and sensory disabilities
5. Effective written and verbal communication skills
6. Working knowledge of MS Office (Word, Excel, Outlook) and ability to learn other software as needed
7. Excellent phone etiquette
8. Punctual and able to maintain established timeframes for duties
9. Able to work with minimal supervision
10. Professional appearance
ESSENTIAL DUTIES
1. Professionally respond to all incoming phone calls, taking messages or transferring calls as appropriate; provide information about Stonebridge of Gurnee and its services, directions to the building, etc.
2. Greet visitors in a professional and hospitable manner; ensure that guests sign in and out on the visitor log; notify staff or residents of their guests as needed and/or provide direction to proper room or apartment in the building
3. Receive shipments and packages and notify address for pick-up; for medication deliveries, summon wellness staff and assist with proper documentation if needed
4. Sell guest & staff meal tickets – provide receipt, collect funds and give to Executive Director or Business Office Director
5. Maintain/Update Resident Directory as new residents move in or existing residents move out
6. Assist residents in making hair salon appointments, reserving a place on outings and with similar in-house services; redirect them to appropriate staff if needed for assistance
7. Maintain privacy of records at the front desk, help maintain the professional appearance of the desk and lobby area
8. Perform a variety of clerical and administrative duties as assigned
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Weekends as needed
Work Location: In person
Salary : $15