What are the responsibilities and job description for the Client Service Representative position at Stoney Brook Veterinary Hospital?
We are a 4 doctor, small animal hospital looking to add one more to the team! We have recently grown and are looking for someone comfortable being the face of our company! You are the first person clients see when they visit. We want our clients to feel at home and welcomed. Our applicants should be familiar talking on the phone and scheduling appointments. We love our patients and treat them with the highest quality medicine we have available and our clients are like family!
Responsibilities
- Greet and welcome guests as they arrive at the hospital
- Answer phone calls and emails
- Schedule appointments and procedures
- Process payments; including filling out insurance claim forms and payment option forms (i.e. Care Credit Applications and billing)
- Receive and send medical records
- Perform other clerical receptionist duties such as photocopying and faxing
About You:
- Friendly, kind, and thoughtful about our clients' needs and pets
- Able to prioritize tasks
- Hands-on experience with office equipment (e.g. computers running Windows, fax machines, printers, phone systems)
- Professional attitude and appearance
- Solid verbal and written communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Superb customer service skills
Starting pay is commensurate with experience & skillset ($14-$23).
Benefits include:
- Medical, Dental, and Vision Insurance
- Paid Vacation, Holidays, and Sick Time
- 401(k) with Employer Matching
- Employee Pet Discount
- Short/Long Term Disability
- Life Insurance
- Four Day Work Week (with occasional Saturday half-shift)
Our current business hours are M, T, & F from 7:30am to 5:00pm and W & Th 7:30 am to 7:00pm and every other Saturday 7:30am to 12pm.
Stoney Brook Veterinary Hospital is an equal opportunity employer. Learn more about our practice on our website (https://StoneyBrookVets.com) or check us out on Facebook (https://facebook.com/stoneybrookvets).
Job Types: Full-time, Part-time
Pay: $16.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
Work Location: In person
Salary : $16 - $23
