Customer Service Manager

At Stop & Shop, we are dedicated to creating and maintaining a culture where the diverse backgrounds and experiences of our associates are celebrated, and all associates feel they belong and thrive. We work as one team to break down barriers, put the customer first and show that we care for our customers, communities and each other. At Stop & Shop, we're here to feed all of life's moments, and we've made a promise to our customers to help them make the small wins possible every day.

The Assistant Store Manager is responsible for ensuring the sales and profitability while helping to achieve best in class customer service in their departments.

Primary responsibilities

• Manage the recruitment, hiring, orientation, managing people development and maintaining diversity of Front-end.

• Responsible for overseeing Front-end operations, Cash Office, and ensuring highest level of customer service.

• Manage store community and customer relations.

• Accountable for: scheduling and conducting interviews and involving other managers as appropriate; coordinating orientation, new hire and department specific training with CTP Coordinators; following up on associate development plan implementation and AMT progress; documenting front-end associate performance issues; attending or coordinating job fairs; analyzing store turnover figures and developing action plans with appropriate department managers; counseling and coaching associates; resolving customer issues; responding to donation requests; attending and or coordinating local community events; and managing fund raising events and gift card program.

• Create a culture of best in class customer service

• Manage Customer Service Departments regarding general operations, sales, and profitability

• Manage daily activities including sanitation and safety. Merchandising department presentation, payroll and productivity and administration

Qualifications

• Bachelor’s Degree • 1 – 3 year’s supermarket retail experience Skills and Knowledge

• Highly motivated, results-oriented, and a self-starter

• Ability to influence and communicate cross functionally

• Ability to multi-task

• Demonstrated leadership and management skills

• Excellent written and verbal communication skills
• High level of customer service skills

• Ability to think creatively and strategically

• Effective organizational and time management skills

Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.

Salary : $50,700 - $64,200