Customer Service Representative

Why Storage Post?

• Full Benefits Package – 100% employer-paid Medical, Dental & Vision (yes, 100% for full-time employees!).
• 401(k) 4% Employer Match – Build your future while building your career.
• 24 Paid Days Off/Year – Because balance isn’t just a buzzword here.

Now Hiring: Customer Service Representative – Atlanta, Georgia
Full-Time | Weekend Availability Required

Join Our Team as a Customer Service Representative!

Are you passionate about helping people and delivering top-notch customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we want to hear from you!

We're looking for a motivated, service-minded Customer Service Representative to be the friendly voice and problem-solver our customers rely on. In this role, you’ll be at the heart of our customer care team—resolving inquiries, supporting sales overflow, and ensuring every interaction leaves a lasting positive impression. If you’re someone who enjoys making a difference and isn’t afraid to take ownership of the customer experience, this is the opportunity for you.

Overview

The Customer Service Representative is responsible for handling inbound customer service inquiries and supporting overflow sales calls. This role requires a responsive, customer-focused individual who consistently delivers outstanding service. Acting as a key ambassador of the company, you will help maintain high service standards and contribute to a positive customer journey at every touchpoint.

Responsibilities – You Will:

• Take ownership of customer service inquiries and identify the best solutions to meet customer needs.
• Maintain a 95% inbound call answer rate at all times.
• Monitor support queues and address customer issues promptly and professionally.
• Report operational issues and flag areas where procedures are not being followed.
• Answer rollover calls from the sales center using approved scripts to ensure a consistent and positive customer experience.
• Manage customer credits and assist in claim resolution.
• Support ad hoc operational projects and assignments as directed by the Call Center Supervisor.
• Collaborate with team members to ensure smooth operations and continuous service improvement.
• Perform other duties as assigned by management.

Qualifications – You Have:

• Bachelor’s degree or equivalent work experience (preferred)
• 2 years of customer service experience (preferred)
• Ability to work flexible hours, including weekends
• Strong commitment to providing exceptional customer service
• Excellent verbal and written communication skills
• Pleasant and professional phone demeanor
• Strong organizational and time management skills
• Ability to handle customer conflict and resolve issues effectively
• Comfortable working in a high-pressure, fast-paced environment
• Team-oriented mindset with the ability to work harmoniously with coworkers

Why You’ll Love Working Here:

• Supportive, team-first culture
• Opportunity to make a real impact with customers every day
• Fast-paced, dynamic work environment

Ready to Make a Difference?
Apply now and help us deliver the exceptional service our customers expect—and deserve.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• Are you able to work weekends as scheduled?

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Atlanta, GA 30305 (Required)

Work Location: In person

Salary : $21 - $24