What are the responsibilities and job description for the IT Operations Specialist position at Stord?
About the JOB TITLE Position:
(Be sure to discuss where the role sits at Stord and the team that this position would roll up to)
- IT/Security
- Information Technology
What You'll Do:
Proactively manage all facility requests, support tickets, escalations, continuously improving service levels, achieving operational compliance and excellence while providing the highest level of customer satisfaction to internal stakeholders. Responsible for supporting employees globally and will work closely with colleagues to resolve issues relating to the IT infrastructure.
- Support fulfillment center employees and devices including but not limited to: printers, scanners, label makers, computers, and pack stations.
- Answers, evaluates and prioritizes service requests received via telephone, voice mail, email, support tickets, and in-person for users hardware and software performance
- Launch and maintain MDM and VSA efforts for the security of hardware Endpoint management, Remote Desktop Protocol,
- Install and repair computers both Mac and Windows-based Operating Systems
- Documenting solutions and creating guides to improve and simplify the work for IT efforts
- Work with external vendors on advanced server and networking deliverables and projects
- Incident management and documentation - document all incident events, schedule change orders, and implement device security and compliance programs
- Keep peers and leaders informed of trends, significant problems and delays, scheduled downtime, and updated on the status of reported problems or projects
- Coordinates preventative maintenance and security compliance testing as necessary
- Participates in the creation and maintenance of IT standards and procedures
- Ensure that information security (IS) commitments and requirements are incorporated into the information technology processes and that managers are enforcing IS policies and procedures in their departments
What You'll Need:
- Bachelor’s degree in Information System or a similar/related field of study
- 2 years experience in a Technical Support role, preferably at a rapidly growing or logistics organization
- Programs: Mac, PC, G-suite, MS Office, Slack, Atlassian, Zoom, etc
Bonus Points:
- Experience in logistics or supporting supply chain organizations
- Experience as a Zendesk admin, Google Workspace admin, Bettercloud
- Certifications such as (CompTIA Cloud , Networking , Security )