What are the responsibilities and job description for the Scheduling Operations Coordinator position at Strategic Health Partners?
We are seeking a dedicated and detail-oriented scheduling operations coordinator to join our team. In this pivotal role, you will facilitate seamless scheduling processes for our providers and collaborate closely with team members. Your exceptional phone etiquette and communication skills will be vital, as you will manage daily interactions regarding scheduling requests and changes with clinical providers. Attention to detail is essential. If you thrive in a fast-paced environment and excel in organizational tasks, we invite you to apply for this exciting opportunity.
Responsibilities & Duties:
- Deliver exceptional customer service with a focus on gratitude and professionalism.
- Manage daily scheduling, preferences, and cancellations for providers appointments.
- Accurately import and update data for scheduling and cancellations, performed twice daily.
- Demonstrate strong attention to detail and effective multitasking skills.
- Monitor and respond promptly to all department correspondence via email.
- Ensure timely filling of vacant shifts to maintain operational efficiency.
- Actively participate in weekly huddles and departmental meetings to foster communication.
- Exhibit excellent phone etiquette when discussing schedules, shift requests, and changes with providers.
- Able to work flexible schedule. Open to working weekends with days off during the week.
Qualifications:
- High school diploma or equivalent required
- Medical terminology preferred
- 2 years’ experience as a Scheduling Coordinator.
- Strong verbal communication and comprehension skills.
- Qgenda experience a plus!
- Excellent punctuality and attendance.
- Proficient in computer skills.
Cross functional collaboration, ensuring seamless workflow and communications
