Behavioral Health Technician

Strategic Resources, Inc. (SRI) is an international, ISO 9001:2015 Certified, CMMI Level 3 Rated full-service provider with more than 33 years’ experience in the Federal, military, and commercial marketplaces. SRI is seeking full-time committed and passionate Behavioral Health Technicians to join our team to provide critical services to detainees in custody at the U.S. Immigration and Customs Enforcement (ICE) Health Services Corps (IHSC) Medical Facilities in support of the U.S. Immigration and Customs Enforcement (ICE) Health Services Corps (IHSC) Detention Center Healthcare contract opportunity.

SRI offers our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Please visit the SRI career page at https://www.sri-hq.com/careers/learn-more.

Description of Duties:

The Behavioral Health Technician (BHT) provides comprehensive mental health screenings, patient care management and facilitates basic psycho-educational groups. BHT augments on-site behavioral services to include patient education, segregation wellness checks, sleep checks, behavioral observations, and compliance coaching for medical and mental health patients. The BHT consults with Behavioral Health Provider (BHP) to monitor patient compliance, promote safety and patient engagement within an integrated and therapeutic care milieu. BHT schedules appointments, complete medical records documentation in electronic Health Records (eHR) and coordinates follow up care for mental health patients under the direction of the BHP.

Duties and Responsibilities:

• Under the clinical direction of a licensed Behavioral Health Provider assists in:
  • Providing direct services to assigned population
  • Health data collection
  • Observations of behaviors and wellness checks
  • Performs sleep hygiene encounters and checks as directed
  • Prompting as needed with activities of daily living
  • Health and general program education and patient support
  • Patient safety and risk monitoring
  • Escorting BH detainees to appointments as required
  • Observation of patient’s behaviors during all programming and recreation activities
• Maintains a basic knowledge of behavioral health interventions including psychotropic medications and awareness of side effects and potential impact on patient functioning.
• Facilitates basic therapeutic and psycho-education groups (i.e. Processing Groups/Alternative Programming) and provides direct individual patient education, care and treatment.
• Assists in the development of specific behavioral treatment interventions such as coping skills, anger management, and other self-regulating behavior activities.
• Gathers patient care information through frequent contacts to assist behavioral health and medical providers with diagnosis, treatment planning, and medication management.
• Documents clinical observations of a patient’s behavior including mood, affect, mental sharpness, sleeping patterns, eating habits and overall functioning and any changes observed.
• Performs medical housing unit and special needs monitoring and wellness checks.
• Conduct crisis management in emergent situations through sound judgement and team collaboration according to standardized facility procedures and IHSC policy.
• Conduct program schedule management to include group schedules, telehealth appointments, and individual check-ins).
• Chaperones and obtains/record vital signs for Tele-Behavioral Health (to include telepsychiatry) or any other clinical appointments (if available).
• Continues professional development through in-service education, workshops, conferences and self-study necessary to maintain current knowledge applicable to the position.
• Adheres to IHSC, PBNDS, ACA, NCCHC standards.
• Maintains proficiency and accurately utilizes the IHSC electronic medical record.

Required Education and Experience:

• Associate degree in a behavioral science/specialty field. Degree issuing institution and/or program must be accredited by an entity recognized by the U.S. Department of Education.
• Two years of work experience in a mental health clinic or residential healthcare setting.

Required Licensure/Certification:

• American Association of Psychiatric Technicians (AAPT) certification at level three within 12 months of hire.
• Maintains current certification in either the American Heart Association Basic Life Support Course (BLS) or the American Red Cross CPR/BLS Course.

Required Knowledge, Skills, and Abilities:

• Basic knowledge regarding therapeutic communication and psychiatric recovery and rehabilitation skills.
• Ability to conduct clinical mental health screenings.
• Ability to facilitate skill building exercises, patient safety and wellness processing groups.
• Ability to coordinate instructional recreational activities.
• Ability to communicate with cultural awareness and respond to the unique needs of members of diverse populations.
• Ability to navigate electronic health records, web-based training, and communications.
• Ability to communicate proficiently in English (verbal and written) to develop positive rapport with patients, co-workers, and other stakeholders.
• Ability to establish and maintain positive working relationships and take direction in a multidisciplinary environment.
• Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient health records and information as well as Personally Identifiable Information (PII).
• Moderate proficiency in common Microsoft Office programs, specifically Microsoft Word, Excel, Outlook, and SharePoint.

Attributes and Professional Qualities:

• Strong oral/written communication skills
• Active listening skills
• Excellent interpersonal skills
• Strong organizational and time management skills
• Strong problem solving, judgment and decision-making skills
• Integrity/honesty
• Demonstrated cultural awareness
• Spanish-speaking candidates are preferred, but not required

Duty Hours/On-call Requirements:

• IHSC operates 24/7/365; this position is required to respond during an emergency activation.
• This full-time position requires availability to work, days, evenings, as well as weekends and holidays. Specific hours will be determined by the facility mission needs.
• On-call availability is not required for this position.

Physical Demands:

• The work requires some physical exertion, such as long periods of standing; walking or jogging unaided over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; or recurring lifting of moderately heavy patients or equipment.
• The work may require specific, but common, physical characteristics and abilities, such as agility and dexterity, visual, and hearing capabilities.
• Must be able to respond to any medical emergency in the facility, via foot, within four minutes and perform CPR/emergency care standing or kneeling.
• Must have the ability to assist sick, injured, or aging detainees or staff exiting the building during an emergency

Security and Other Requirements:

• The Department of Homeland Security’s Personnel Security Unit (PSU) must render an Initial Preliminary Favorable Fitness Determination to be considered a qualified candidate.
• A Complete Favorable Fitness Determination must be rendered by PSU upon completion of initial, and between, subsequent background investigations to meet the requirements of this position.
• Must be able to obtain and maintain assigned security clearance.
• Must be a U.S. Citizen or Legal Permanent Resident.
• Must have resided in the U.S. or its territories for three (3) or more years out of the last five (5) years.

SRI is an Equal Opportunity Employer and Affirmative Action Employer