What are the responsibilities and job description for the IT Analyst position at strategichr?
Job Opportunity: IT Analyst with KPI Solutions in Cincinnati, OH
6-Month Contract with a Hybrid Schedule
Do you thrive in a fast‑paced IT environment where no two days are the same? Are you passionate about solving technical challenges and supporting teams nationwide? Do you enjoy keeping systems stable, secure, and running at their best? If you answer YES, this job is for you!
As the IT Analyst, you will have a critical role in provisioning, maintaining, and monitoring KPI’s software, network, server, and endpoint environments. This role supports day‑to‑day IT operations while contributing to continuous improvement, security, and long‑term IT strategy. Strong troubleshooting skills, professionalism, and a collaborative mindset are essential.
Key Responsibilities:
- Provide technical support for hardware, software, and network issues; troubleshoot, resolve, and escalate as needed.
- Manage user accounts, access rights, system updates, patches, backups, and overall system performance.
- Handle help desk tickets including logging, prioritizing, resolving, and documenting recurring issues.
- Train users on IT policies, tools, and systems; create simple documentation and user guides.
- Support security and compliance efforts including antivirus tools, monitoring, backups, and recovery processes.
- Collaborate with IT leadership and cross‑functional teams; clearly communicate technical information to non‑technical users.
- Coordinate with vendors for repairs and equipment needs; manage IT inventory and support onboarding/offboarding.
Skills & Experience
- BS/BA in Computer Science, Cybersecurity, Engineering, or related field (or equivalent experience).
- Strong technical troubleshooting skills across hardware, software, and networks.
- Experience supporting users, managing tickets, and providing professional customer service.
- Knowledge of Microsoft environments including Entra, Intune, and Autopilot (BIG plus).
- Familiarity with SharePoint, NetSuite, Salesforce, Power Automate, Power BI, or ManageEngine is helpful.
- Strong organizational, communication, and documentation skills.
- Ability to manage multiple priorities, stay calm under pressure, and maintain a positive “no big deal” approach.
- High performer with the ability to grow into expanded responsibilities.
- Comfortable stepping in to support the team when needed due to the company’s size.
- Senior-level technical support experience is a plus.
Why Join KPI Solutions?
KPI Solutions delivers end-to-end supply chain automation, designing scalable engineered solutions that improve efficiency, optimize order fulfillment, and support our clients’ long-term growth. Join a company committed to innovation, operational excellence, and developing top-tier talent.
KPI Solutions provides end-to-end supply chain services and automation to transform our client’s distribution operations. We analyze, design, implement and support flexible and scalable engineered solutions that optimize order fulfillment, build capacity and reduce reliance on labor.
Ready to Apply?
If you’re an experienced IT professional who loves solving problems, supporting others, and contributing to a modern technology ecosystem, we’d love to hear from you!
KPI Solutions is an Equal Opportunity Employer (EEO/M/F/D/V). No third‑party applications please.
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