Office/Operations Administrator

Job Overview
We are seeking a dynamic and highly organized Office/Operations Administrator to join our team! This vital role combines office management, administrative support, and operational oversight to ensure our daily functions run smoothly and efficiently.

Duties/Responsibilities:

· Answer phones

· Responsible for incoming emails from SFM info@, help desk, and Total Reliance.

· Prepares, posts, verifies, and records customer payments and transactions related to accounts receivable.

· Review accounts receivables, send past due notices to customers via email.

· Maintains and updates customer files, including name or address changes, mergers, or mailing attentions.

· Research customer discrepancies and past-due amounts.

· Generates monthly billing statements, work order invoices and janitorial supply invoices.

· Receives and handles supply requests from customers and distributors for price quotes, purchase orders, order adjustments, and order cancellations.

· Provides pricing, delivery, and other order information to customers.

· Interacts with customers to resolve customer problems or concerns.

· Schedules work orders with crews and customers.

· Maintain reports relating to operations

· Supports Field Supervisor and assistant supervisors for customer support relations.

· Maintain vacuum in/out, ordering, and inventory tracking.

· Maintains office supplies inventory.

· Performs other duties as assigned.

Required Skills/Abilities:

· Excellent organizational skills and attention to detail.

· Excellent verbal and written communication skills.

· Ability to anticipate work needs and interact professionally with customers.

· Ability to work independently.

· Proficient with Microsoft Office Suite (QUICKBOOKS) or related software.

Education and Experience:

· High school diploma or equivalent required.

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer.

· Must be able to lift 15 pounds at times.

WE USE EVERIFY****

Pay: $20.00 - $23.00 per hour

Expected hours: 27.0 per week

Work Location: In person

Salary : $20 - $23