What are the responsibilities and job description for the CSR - Customer Service Representative position at Stroud-Miller Insurance Service, Inc.?
Job Summary
We are seeking a motivated and friendly Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, assisting them with their inquiries, policy information, and claims processing. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you!
Duties
- Handle incoming customer inquiries via phone, email, or in-person
- Provide information about products and services
- Process orders, returns, and exchanges
- Resolve customer complaints in a professional manner
- Maintain customer records and update account information
- Conduct outbound calls to follow up on customer issues or inquiries
- Collaborate with other departments to ensure timely resolution of customer issues
Qualifications
- Previous experience in customer service or a related field
- Excellent communication skills to effectively interact with customers
- Strong problem-solving abilities to address customer needs efficiently
- Proficiency in using office software and CRM systems
- Ability to handle cash transactions accurately
- Knowledge of sales techniques is a plus
How to Apply:
If you’re ready to make a positive impact and join a dedicated team, please submit your resume and a cover letter to rholler@stroud-miller.com with the subject line “Customer Service Representative Application.” We look forward to hearing from you!
Stroud-Miller Insurance Service, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Ability to Commute:
- Wilkesboro, NC 28697 (Preferred)
Ability to Relocate:
- Wilkesboro, NC 28697: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $20