OnSite Specialist - Grand Rapids, MI

Work Flexibility: Field-based Position summary: Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management. Essential duties & responsibilities: (detailed description): Provides clinical surgical support by managing all relevant equipment. Anticipates related device needs of the O.R. staff and surgeon during surgical procedures. Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices. Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel. Maintains knowledge base of equipment and disposable products through Stryker education training programs. Provide physicians and OR personnel with information on new and current products. Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis. Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account; including all vendor credentialing required by the account. Accurately records and reports all surgical procedure information. Adheres to all Stryker and medical facility policies, standards and procedures. Analyze and resolve both routine and non-routine product issues expediently using independent judgment. Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility. Adhere to (HIPAA) and other related patient confidentiality policies and procedures. Provide support/coverage on all shifts at your assigned account, as well as provide support/coverage at other account in and outside your region; other shifts might include on-call, overnight, and weekends; other accounts might require overnight travel. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time) Education & special trainings: Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred. HSPA CRCST Certification within 6 months of start date and on time yearly renewal Qualifications & experience: Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred. Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential. The ability to quickly, efficiently, and effectively troubleshoot issues in the moment in demanding, high stress situations. The ability to provide support/coverage, not only at your assigned account during your assigned shift, but also on other shifts that need additional support. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time) The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends. If the account contract includes on-call services, you must be within 45 minutes driving distance from the account. · The ability to provide support/coverage at other accounts in other regions, which may include overnight travel. Familiarity with surgical supply chain or SPD workflows. Strong organizational and communication skills. Prior OR or SPD leadership experience preferred. Strong interpersonal and project coordination skills Physical & mental requirements: Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects. Ability to remain standing and/or walking for an extended period of time. Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity. Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.). Excellent analytical skills. Excellent interpersonal skills. Excellent equipment problem-solving skills. Excellent time management skills with ability to use independent judgment and critical thinking effectively. Must be able to explain and generate detailed guidelines and procedures. Scope of Work Summary (Sterile Processing Department, Case Cart & Inventory Management, OnSite OR Liaison ): Responsible for reprocessing and managing surgical instrumentation per IFU, HSPA/AAMI standards, and hospital policy. Works alongside SPD staff to ensure timely, compliant reprocessing of Stryker and hospital-owned instruments. Supports daily surgical readiness by managing instrumentation, soft supplies, and case cart staging for scheduled and add-on cases. Works closely with SPD, OR coordinators, and service line leaders to ensure procedural efficiency. Provides dedicated liaison support between the OR, SPD, and hospital leadership to coordinate service delivery, address emergent needs, and ensure Stryker program alignment with facility goals. Core Responsibilities: Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation. Perform in-line function testing (leak, sharpness, insulation, or power checks). Wrap and containerize sets for sterilization per IFU. Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership. Facilitate repairs, replacements, and instrument tracking per hospital protocols. Communicate with SPD and OR leaders regarding equipment readiness and process improvements. Pick and stage surgical case carts using surgeon preference cards. Document missing instruments and coordinate replenishment. Ensure all supplies and instruments are available prior to procedure start. Manage postoperative put-backs, restocking, and inventory accuracy. Track and communicate rapid turnover and trauma case needs. Support da Vinci or other specialized inventory processes, including RMA and par-level monitoring Serve as point of contact for all OnSite service issues, escalations, and process improvements. Coordinate coverage adjustments, quality reporting, and service exclusions as outlined in the SOW. Support da Vinci, Spy-Phi, and other specialty service lines as assigned. Lead in-servicing, data integration setup, and clinical collaboration. Assist with managing Stryker HUB, iSuite Media, and teleconference configurations. Certifications: CRCST required within 6 months of hire (per Stryker and state legislation). Ongoing annual continuing education required. Travel Percentage: 10% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role. Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.