What are the responsibilities and job description for the BDC Sales Agent - Duncansville position at Stuckey Automotive?
To provide top level customer service and effectively drive customer traffic to all dealerships with solid appointments.
Principal Duties and Responsibilities
- Meet minimum standards of 70 calls and 8 appointments through effective management of internet leads and inbound calls.
- Answer incoming calls promptly, professionally and using scripts
- Maintain 90 day follow-up process for all internet leads
- Directly respond to all emails, chats/texts and messages with accuracy
- Contact all unsold customers daily in an effort to reappoint
- Communicate with customers with professionalism.
- Follow BDC sales process to ensure solid appointments are set for sale teams
- Cultivate additional opportunities through campaigns
- Job requires a minimum 40 hours per week; 8-hour workday with allotted 1-hour unpaid lunch break
Reports to: Business Development Manager
Work Experience Requirements
Understanding of Stuckey Automotive’s sales process
Honesty, integrity, trustworthiness
Driven and passionate to achieve growth and goals within the BDC
Strong communication skills
