Telecommunication Technician

Stupp Fiber is the newest part of an organization known for building critical American infrastructure for over 165 years. From our facilities in St. Louis, Baton Rouge, and Bowling Green, Stupp companies have played an integral role in constructing major projects like bridges for our highway system, pipelines to deliver energy, and the construction of stadiums, hospitals, and distribution centers that are a part of our everyday lives.

At Stupp Fiber, we're building on that heritage and leaping into the future to deliver the best ultra-high-speed internet to cities around the country. We're excited to announce Bowling Green, Kentucky, is our first stop, and we're looking for energetic, self-starters to join our team.

As a founding member of the Stupp Fiber team, you'll not only be helping fellow Kentuckians get equal access to symmetrical fiber internet, you'll also be making a difference in the lives of Bowling Green residents by enabling economic development, promoting work from home capabilities, advancing educational opportunities, and providing telehealth access.

Teammates across our organization have created a culture valuing accountability, courage, data-driven decision making, continuous improvement, and trust to accelerate success. By joining Stupp Fiber at the ground level, you'll have the opportunity to impact the foundation of the company while developing important skills and building a career with limitless potential. If this sounds like you, read on!

The Telecommunication Technician will take care of installation, troubleshooting, alterations and maintenance of the Company's products. Must examine the customer order and specification to ensure network installation is done properly. Must order and gather telecommunications equipment, materials, tools and supplies.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 
  Run, pull, splice and terminate cables for uninterrupted voice and data services for customers.
• Maintain a record of the network equipment and cable by routing and labeling.
• Works in collaboration with all departments to provide customers with the best service.
• Testing circuits and equipment to ensure proper functioning of the services.
• Perform system analysis in support of the system.
• Have an in-depth understanding of the network components such as switches, ports, and routers.
• Identify, monitor, report and resolve product related issues.
• Manage multiple projects efficiently with timely reporting of status.
• Routine tests on all the systems to ensure all the systems components are working in good condition.
• Be up-to-date on the latest technologies to assist customers in the best possible way.
• Network installations should be planned only after adequately studying the customer order, plans, and manuals. Must actively participate in the purchasing and assessment of equipment and installation.
• Must have a good understanding of the industry standards and should update the voice and data networks.
• Check the testing circuits, equipment and address the issues as quickly as possible.
• Document the routing equipment and cables as per the specifications and configuration diagrams.
• Should troubleshoot the errors and make sure the networks do not face any issues.
• Provide a safe working environment by following the regulations and legal codes.
• Keep a check on the orders and verify the receipts when delivered.
• Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Maintain a personal cell phone plan with adequate data capabilities and willingness to download company required aps.

EDUCATION and/or EXPERIENCE:

• Technical knowledge in area(s) of telecommunication engineering, operations, and sales.
• At least two years of experience directly in the telecommunication industry.
• Associates degree in Computer Science or Information Technology.
• Working experience in planning, installing, configuring, and deploying telecommunications systems and services.

CERTIFICATES, LICENSES, REGISTRATIONS:

• SSCA certification preferred (SIP school Certified Associate)
• CCNA certification (Cisco Certified Network Associate)
  

LANGUAGE SKILLS

• Speaking-Talking to others to convey information effectively.
• Reading Comprehension-Understanding written sentences and paragraphs in work-related documents.
• English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Oral Expression-The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Speech Clarity-The ability to speak clearly so others can understand you.
• Speech Recognition-The ability to identify and understand the speech of another person.
• Written Comprehension-The ability to read and understand information and ideas presented in writing.
• Written Expression-The ability to communicate information and ideas in writing so others will understand.

MATHEMATICAL SKILLS:

• Mathematical and statistical skills needed for evaluation of data and computation and calculations.
  

REASONING ABILITY:

• Complex Problem Solving-Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Deductive Reasoning-The ability to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity-The ability to tell when something is wrong or is likely to go wrong. It does involve taking ownership and solving the problem.
• Inductive Reasoning-The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

COMPUTER SKILLS

• Microsoft Office skills and knowledge of VOIP implementation and management

PHYSICAL DEMANDS:

• The ability to see details at close range and use a computer.
• Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine and printer.
• Frequently communicates and must be able to participate in the exchange.
• Drive a motor vehicle
• The ability to climb ladders, use stairs, and use hand and electric tools.
  

WORK ENVIRONMENT

• Some office environment and daily job site visits with customers

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Stupp Fiber is committed to providing equal employment opportunity ("EEO") and will make employment decisions without regard to race, color, religion, national origin, citizenship, age, sex, gender, sexual orientation, sexual preference, gender identity or gender expression, veteran status, marital status, disability, or any other characteristic protected under applicable laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability, protected veteran status or any other characteristic protected under applicable laws and regulations. Under the Americans with Disabilities Act and other applicable laws, Stupp Fiber will provide reasonable accommodation to disabled applicants upon request during the application process to ensure equal opportunities to be considered for employment.