What are the responsibilities and job description for the hotel sales manager position at Sturbridge Host Hotel & Conference Center?
Company Description
The Sturbridge Host Hotel Conference Center is centrally located in Sturbridge Massachusetts on beautiful Cedar Lake. We offer 232 guest rooms, with 24 mini suites, 5 suites, along with 35,000 square feet of flexible meeting space. Our guests also have access on property dining options. We also offer a variety of catering options for our events and functions, all produced by our dynamic kitchen team.
While this may sound impressive, what is even more impressive is our team of dedicated individuals working together to make our business a success. At the beginning of 2020 we welcomed a new owner. Seeing all the potential our property has to offer, renovations began. We are upgrading our facility, modernizing our technology and working on new opportunities for our team and potential team members.
Our team is comprised of dedicated, welcoming and personable individuals all working hard to write our new chapter in our success. To join our team, you’ll have a great personality, be welcoming, ensuring hospitality is number one not only for our guests but for your fellow team members. You will also be able to provide some of the details below, to help you in the role.
Job Description
As a hotel sales manager, you will actively sell group business in corporate, SMERF, government and association markets in the interest of maximizing guest rooms, food and beverage & activity revenue focusing on short/long-term large corporate accounts and industry relationships.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Act as a liaison between Sales Director, Inventory, Revenue, Accounting, Property Operations
- Manage projects and events
- Manage programs and events through every stage
- Maintain files on all group bookings
- Site tours for prospective clients
- Follow-up on group leads
- Compile group contracts, block rooms, forward contract to client
- Offer client additional amenities to purchase
- Compile, distribute and follow-up on all group leads and programs
- Solicit new group business
- Develop/maintain strong rapport with local convention & visitor bureaus and chambers of commerce
- Negotiate group contracts
- Develop mail, telemarketing and sales call campaigns for all markets.
- Develop group booking incentives
- Coordinate with Reservations Manager for all room blocks and rooming lists
- Additional projects as they arise.
- Make presentations to various corporations and/or human resource departments for new/repeat business
Qualifications
Skills and Competencies Required
- Strong collaborator and team player
- Self motivated and able to work independently
- Financially strong with accuracy and ability to win the right business for the right venues
- Proactive and energetic approach to sales targets
- Proven experience in sales, bid writing and delivering presentations to a high level
- Strong influencing and negotiation skills
- Initiative, enthusiasm and creativity
- Excellent communication
- Strong planning and organisational skills
- Can do attitude and able to work under pressure
- Flexible on working hours, and being present for events, based on business needs and requirements.
- Knowledge of hospitality
- Knowledge and Use of Microsoft Office Products, Catering Software and Front Office Software
Additional Information
A few additional requirements to be successful.
All of our team members are expected to treat our guests and coworkers equally, the following applies as well.
- Maintains a professional image, including appearance, verbiage, and body language, at all times
- Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact
- Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
- Fosters teamwork by offering assistance to others, as needed
- Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
- Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
All your information will be kept confidential according to EEO guidelines.