What are the responsibilities and job description for the Account Manager position at Stutsman Logistics, Inc.?
Stutsman Logistics, Inc.
645 32nd Avenue SW
Studio B
Cedar Rapids, IA 52404
Position – Account Manager
Position Overview:
As an Account Manager with Stutsman Logistics, Inc. (SLI) you will engage with customers to determine their transportation needs and then coordinate the efforts of the SLI team to meet those needs. Relationship building with your customers is paramount to the success of the organization. Providing industry insights, negotiating rates, resolving customer issues while always maintaining focus on exceptional customer service are the basic tools you will use to support your accounts.
Essential Job Functions:
- Enter customer shipment information into TMS and update pick-up/delivery schedules as needed
- Provide clear and efficient communication with customers, especially when providing status updates
- Communicate customer changes and needs to operations and sales teams as needed
- Monitor customer orders for on time service of both pick-up and delivery
- Partner with operations team to ensure your customer receive the best customer service experience possible
- Process and request additional charges when appropriate
- Manage accounting issues such as rejected invoices, partial payments and post-delivery accessorials
- Record all pertinent account contact data and interactions in the designated company CRM daily
- Partner with management team to optimize processes and procedures and identify technological improvements
- Maintain a clean and safe working environment
- Other duties as assigned
Requirements: Knowledge, Skills and Abilities
- Desire to work in a challenging and fast paced industry
- Minimum of 1 year work experience in an office setting, including internships
- Excellent organizational and time managements kills
- Strong problem-solving skills
- Positive & energetic personality with the ability to persevere when challenged
- Ability to build strong relationships
- Excellent verbal, written and presentation skills
- Attention to detail and strong analytical ability
- Quick learner, motivated to continuously develop and grow
- Competitive, with the passion to be successful
- Logistics experience preferred, but not required
MISSION
To Serve for Success
CORE VALUES: S-T-R-I-V-E
Set the Bar Higher
Take the Lead
Radiate Enthusiasm
Instill Authenticity
Value Collaboration
Exceed Expectations
To apply, visit www.stutsmans.com/careers or send your resume/qualifications to:
Human Resources
PO BOX 250
Hills, IA 52235
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Cedar Rapids, IA 52404: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location: One location