What are the responsibilities and job description for the Customer Service Trainer position at Style Netbox?
Job Title: Customer Service TrainerCompany: Style NetboxLocation: Modesto, CASchedule: Monday to Friday, 8-hour shiftsSalary: $25 - $29 per hour
About Us
At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We’re not just a marketing agency; we’re your creative partners on a journey to redefine your brand’s potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward.
Job Description
A Customer Service Trainer is responsible for preparing customer service representatives to deliver exceptional client experiences. They design and lead engaging training programs that develop communication, problem-solving, and product knowledge skills, ensuring that every team member aligns with the company’s standards of excellence.
Responsibilities
Design, develop, and deliver training programs for customer service teams
Conduct onboarding sessions for new customer service hires
Evaluate training effectiveness and provide feedback for improvement
Monitor customer interactions and identify coaching opportunities
Create training materials, guides, and manuals
Support continuous improvement of service standards
Collaborate with team leaders to ensure consistency in service delivery
Qualifications
Proven experience as a customer service trainer, supervisor, or team lead
Excellent communication and interpersonal skills
Strong understanding of customer service principles and best practices
Ability to motivate and inspire others
Familiarity with CRM systems and call center technologies
High school diploma or equivalent; additional certification in training or coaching is a plus
Benefits
Competitive hourly wage: $25 - $29
Opportunities for professional growth and leadership development
Supportive and creative work environment
Paid time off and holiday benefits
Consistent weekday schedule (Monday to Friday)
Join Style Netbox and help us shape the next generation of customer service professionals who reflect the excellence and creativity that defines our brand.
About Us
At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We’re not just a marketing agency; we’re your creative partners on a journey to redefine your brand’s potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward.
Job Description
A Customer Service Trainer is responsible for preparing customer service representatives to deliver exceptional client experiences. They design and lead engaging training programs that develop communication, problem-solving, and product knowledge skills, ensuring that every team member aligns with the company’s standards of excellence.
Responsibilities
Design, develop, and deliver training programs for customer service teams
Conduct onboarding sessions for new customer service hires
Evaluate training effectiveness and provide feedback for improvement
Monitor customer interactions and identify coaching opportunities
Create training materials, guides, and manuals
Support continuous improvement of service standards
Collaborate with team leaders to ensure consistency in service delivery
Qualifications
Proven experience as a customer service trainer, supervisor, or team lead
Excellent communication and interpersonal skills
Strong understanding of customer service principles and best practices
Ability to motivate and inspire others
Familiarity with CRM systems and call center technologies
High school diploma or equivalent; additional certification in training or coaching is a plus
Benefits
Competitive hourly wage: $25 - $29
Opportunities for professional growth and leadership development
Supportive and creative work environment
Paid time off and holiday benefits
Consistent weekday schedule (Monday to Friday)
Join Style Netbox and help us shape the next generation of customer service professionals who reflect the excellence and creativity that defines our brand.
Salary : $25 - $29
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