What are the responsibilities and job description for the Business Development Coordinator (BDC) position at Subaru of Glendale?
Be a part of something special! Join SUBARU OF GLENDALE, America’s #1 Subaru Retailer for New Subaru Sales. We’re further expanding our operation and looking to add multiple key difference makers who want to positively impact our customers’ ownership experience. Could that be you?
As a SUBARU OF GLENDALE Customer Service Specialist, you’ll receive regular training and support in your role to help you be your best. This full-time, hourly plus commission position entrusts you with coordination of prospective new and preowned vehicle buyers’ visits to our storefront. You’ll also transparently answer customer questions via inbound & outbound phone calls, eMails and text messages. Your professional customer connections will ensure our nation’s best performing Product Specialist team is well prepared to offer a world class purchase experience with information you field on their behalf. Data entry software for documenting information gathered from customer interactions is provided. Work days go fast and you’ll leave the office feeling accomplished knowing you made a difference with your efforts!
Qualifications
- High School Diploma or equivalent
- One year call center customer service experience preferred
- Be coachable, able to work well with others in a team environment
- High flying, positive attitude
- Able to apply use of phone scripts, eMail and text message templates
- Strong computer data entry ability
- Must have a valid driver’s license
Responsibilities
- Coordinate customer visits to storefront by appointment
- Answer inbound phone calls for information requests on products and services
- Prompt response to information requests online via outbound phone calls, live chat, texts and eMail applying use of trained scripts and message templates
- Provide customers with initial product information and them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Follow up with potential new and preowned vehicle prospects who have not yet scheduled a store visit or no-showed for an appointment
- Participate in team and process development sessions – maintaining positive relationships with teammates, product specialist teams and Management
- Document prospect notes fielded in inbound/outbound phone calls, chat interactions and text messaging in data tracking program (Elead CRM)
What We Offer
- Security of hourly plus commission & bonus plan earnings
- Paid Vacation
- Health, Dental and vision insurance after 90-days of employment
- Dedicated workspace and job tools
- Career growth opportunities
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.