What are the responsibilities and job description for the Clinical Equipment Technician position at Suburban Home Medical Equipment LLC?
When you need in-home health care, Hancock Home Medical Equipment is here for you. Our staff will help you make sure you’re getting exactly what you need—whether you’re shopping at our store or need it delivered to your home.
The Clinical Equipment Technician is responsible for the safe delivery, installation, instruction, and retrieval of home medical equipment and supplies. This includes respiratory devices (oxygen concentrators, CPAPs, BiPAPs), hospital beds, wheelchairs, and other durable medical equipment (DME). The technician ensures all equipment is clean, functional, and compliant with regulatory standards and provides high-quality service and education to patients and caregivers.
Equipment Delivery & Setup
- Deliver and set up medical equipment in patient homes, hospitals, or long-term care facilities.
- Educate patients and caregivers on proper equipment use, safety, and maintenance.
- Ensure all equipment is functioning properly and documented according to policy.
- Participates in on-call to ensure patients urgent delivery needs are met
Cleaning, Disinfection & Preparation
- Thoroughly clean and disinfect returned equipment following company infection control policies and manufacturer guidelines.
- Inspect and test all returned items to ensure functionality and safety prior to being returned to inventory.
- Document all cleaning, disinfection, and quality checks in compliance logs.
- Maintain clean and organized equipment staging and cleaning areas in the warehouse
Equipment Maintenance & Retrieval
- Pick up equipment when no longer needed and complete decontamination procedures.
- Perform minor repairs and preventative maintenance on equipment.
- Document all maintenance, service, and inspection records.
Compliance & Documentation
- Ensure deliveries and pickups comply with Medicare, Medicaid, and accreditation standards.
- Maintain accurate records of deliveries, patient signatures, and equipment condition.
- Follow infection control procedures in line with company and regulatory requirements.
Customer Service
- Provide excellent customer service and demonstrate empathy and professionalism in patient interactions.
- Respond to patient questions and troubleshoot equipment issues.
- Communicate delivery timelines and updates to patients and caregivers.
The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
- Prior experience in healthcare, or home medical equipment preferred
- High school diploma or equivalent
- Must possess valid Driver’s License and automobile insurance.
- Ability to lift and maneuver heavy medical equipment
- Frequent standing, bending, driving, and carrying of large equipment
- Ability to stand for extended periods of time
Suburban Home Health is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Suburban Home Health is committed to equal employment opportunity for all employees and to providing employees with a work environment free of discrimination, harassment, and workplace violence. All employment decisions at Suburban Home Health are made based on job requirements, individual qualifications, or business need without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristics under applicable law. Suburban Home Health creates a culture with zero tolerance for discrimination or harassment and seeks an environment of inclusion and respect at work.