What are the responsibilities and job description for the Director of Learning and Development position at Subway?
Location: Miami/Shelton
Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.
Why Join Us?
At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as the world’s leading restaurant brands, we’ve always embraced change and the path ahead. And today, we're making better living way easier.
Our purpose is about more than the food we serve in our restaurants. It’s centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.
About the Role:
The Director of Learning and Development is responsible for setting the strategic vision and leading the execution of all learning, training, and development initiatives across the organization. They will design, build drive programs that enhance Franchisee onboarding & upskilling, Field Team onboarding training & upskilling aligning with the company’s business goals and culture. The role involves close collaboration with Operations leadership, field teams, regional L&D & Operations partners, to identify learning needs, develop innovative solutions, and ensure impactful, effective delivery, measurable outcomes and a return on investment for key programs.
If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast paced and agile working environment.
Responsibilities include but are not limited to:
- Develop and implement a comprehensive learning and development strategy that supports business objectives and cultivates a high-performance culture.
- Lead the design, delivery, and continuous improvement of learning programs, including onboarding, technical training and compliance training.
- Partner with key stakeholders to assess training needs for Franchisees, Restaurant teams and Field Teams and recommend, build, design, build & implement continuous learning solutions tailored to those needs.
- Develop role-specific learning paths and coaching resources for franchisees, Field and front-line teams. Responsible for all Franchisee and Operations Manager onboarding, training & development, and operational toolkits and resources.
- Build and manage a high-performing L&D team and oversee external vendor relationships, consultants, and learning platforms.
- Create and track meaningful metrics to assess the effectiveness and ROI of learning initiatives.
- Oversee learning technologies, including the Learning Management System (LMS), and explore innovative delivery methods such as e-learning, virtual classrooms, and microlearning.
Qualifications:
- Bachelor's in business or a related field
- 8 years of experience in learning and development, with at least 3 years in a leadership role.
- Proven track record of developing and implementing successful learning strategies and programs.
- Strong knowledge of learning principles, instructional design, and restaurant food industry operations training & development.
- Exceptional leadership, project management, and interpersonal skills.
- Experience managing budgets, teams, and vendor partnerships.
- Proficiency in learning technologies, including LMS platforms, e-learning tools, and data analytics.
- Food / Restaurant industry experience.
- Experience in a fast-paced, high-growth or global organization.
- Familiarity with change management and organizational development.
- Must demonstrate strategic thinking and be results oriented.
- Ability to collaborate and influence up &across the business, as well as with external clients/partners.
- Demonstrates innovation in learning & training and change leadership.
- Ability to travel up to 25%.
What do we Offer?
- Insurance Plans
- Competitive Bonus
- Mobility Allowance
- Tuition Reimbursement
- Company Holidays
- Volunteering time
- Many More…..
Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.
