What are the responsibilities and job description for the Parts and Service Sales Representative position at Sudden Service, Inc.?
Parts Service /Sales Representative
Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works’ customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.
Duties/Responsibilities:
- Generates sales to customers for parts, assemblies, truck rebuilds, used parts, and vision plus.
- Acts as a liaison between Taylor Machine Works and the customer. Helps resolve any problems the customer feels he/she has with receiving parts, quality of work performed by serviceperson, quality of rebuilt components, invoicing, and any other problems necessary to maintain rapport with the customer.
- Quotes service in the field and works with all customer relations.
- As directed by stocking list from the Manager of Inventory Control, keeps the rolling warehouse stocked with parts and rotating parts with turning inventory.
- Incumbent managers and reports to customer details of their comprehensive preventative maintenance plan.
- Incumbent is to provide a detailed call report to the Sudden Service Manager weekly to discuss customer concerns and demands in the field.
- Communicates twice daily with the direct parts representatives passing on any information or parts orders.
- Incumbent will make constant recommendations and suggestions for merchandising programs also the benefits of preventative or full maintenance agreements.
Required Skills/Abilities:
- Previous sales and or customer service experience required.
- Must have valid driver’s license and good driving records to be insurable by corporate insurance carrier.
- Basic knowledge of computers.
- Travel out of town two to three times per week.
- Knowledge of the Taylor Parts preferred.
- Excellent communication skills both written and verbal.
- Strong ability to build relationships with an organization.
Education and Experience:
- High school education or GED equivalent.
TMW is an Equal Opportunity Employer. All Qualified Applicants Will Receive Consideration for Employment Without Regard to Age, Race, Color, Religion, Sex, Disability, National Origin, or Status as a Protected Veteran