Rental Supervisor

The Rental Manager is responsible for all resort rental locations, hiring, training, budget performance, inventory controls and select buying duties.

Why Sugar Bowl?

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to “sunny California” since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts a like.

Who you are

• At least five years rental experience.
• Experience successfully leading teams, projects and employee performance management.
• Prior knowledge of current inventory control systems. RTP knowledge a plus.
• Previous experience as a buyer for rental related activities a plus.
• Excellent organizational and interpersonal skills.
• Ability to read and speak English.
• Detail oriented.

What you will do

• Hire, train and continually conduct employee performance management for the Rental and Repair teams.
• Oversee daily operations of Rental operations including but not limited to; scheduling, timekeeping, training, opening & closing procedures, rental presets, group rental oversight, rental equipment testing, regulating discounts, managing online inventory and facility inspections.
• Manage and audit the compliance all of rental and demo paperwork processes and paperwork.
• Train, and oversee the equipment testing process for binding indemnification.
• Manage Rental inventory between multiple rental sites.
• Manage all controllable costs to keep operations profitable which include but not limited to; timekeeping, supply spend and equipment upkeep.
• Remain current on new industry products and trends and demonstrate knowledge of products.
• Provide training to improve the knowledge base of the staff and employ skier services cross-training to maintain productivity.
• Conduct daily game planning meetings with entire team.
• Conduct weekly safety meetings with all employees under your supervision.
• Utilize existing RTP resources to assemble an RTP Rental POS training manual.
• Utilize RTP reports to determine productivity and maximize revenue. Set and measure KPIs such as average dollars/transactions, revenue per rental unit, fleet utilization, rental returns and overdue charges.
• Develop inventory procedures and loss prevention policy and practices. 
• Develop a weekly procedure to effectively transfer goods between locations to perfect our rental model inventory.
• Quickly and effectively, solve guest inquiries and use best judgment to escalate unresolved guest issues to Retail/Rental Manager in a timely manner.
• Audit daily close reports and reconcile overdue items and open orders.
• Monitor and maintain quality and appearance of Rental facilities.
• Assist with Retail, cross train employees to be able to job share in retail when needed.
• Assist with Retail duties in the off season such as inventory, receiving and tagging merchandise.
• Embrace, promote and comply with Sugar Bowl’s mission, values, and policies and procedures.
• Must be able to work holiday periods and weekends.
• Conduct snow removal, daily litter management and assist with ski racks in the Judah Plaza.
• Meet Authorized Driver and Background Check requirements.
• Other duties as assigned.

Winter Benefits

• Employer sponsored 401k plan after 1000hrs (and 1-yr)  
• Excellent professional and training development
• Free ski and tubing passes for employees  
• Free ski passes for dependents  
• 50% off food at our cafeterias
• Free group ski and snowboard lessons for employees  
• Excellent discounts on competitive and non-competitive Snow Sports Programs
• Employee discounted lift tickets for family and friends  
• Lift ticket discounts at tons of resorts including 24 destinations thanks to the Mountain Collective  
• Hotel discounts 
• Employee ski reciprocal programs  

Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.