What are the responsibilities and job description for the Village Services Concierge position at SUGAR BOWL SKI RESORT?
Sugar Bowl Resort is looking for a Homeowner Services Concierge to assist in coordinating the needs of homeowners and that the requests are being fulfilled. Monitor office dispatch and work orders. Assist with administrative work necessary for departmental operation: Including but not limited to answering phones, filing, typing, fielding questions, radio dispatch, restocking all inventory.
Why Sugar Bowl?
Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to “sunny California” since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts a like.
Who you are
- Clear and concise written & verbal communication skills
- Ability to work in high stress, fast paced environment
- Be willing to provide excellent customer service.
- Basic computer skills
- Positive Attitude and ability to be a self starter
What you will do
- Monitor the arrivals and departures of homeowners
- Enter communication between homeowners, vendors and staff in the Interaction Log ensuring that log is updated with communication logs, work orders, dispatch, clean requests and any other interaction with homeowners
- Assist with vendor scheduling
- Coordinate transportation for homeowners
- Shoveling snow as necessary
- Answer phones and questions on a daily basis
- Assist the coordination of any additional services homeowners request
- Assist with daily billing of homeowner charges if needed
- Sales of ticket and pass products to homeowners
- Sales of lesson products to homeowner’s and their guests
- Work closely with Village Services Manager with ensuring work orders and dispatch orders are fulfilled and billed in a timely fashion
- Work closely with Housekeeping Manager on scheduling of house cleans
- Provide information on services at Sugar Bowl, Lake Tahoe and the surrounding areas
Benefits
- Generous Paid Time Off
- Employer sponsored 401k plan after 1000hrs (and 1-yr)
- Excellent medical benefits
- Employer-paid life insurance
- Additional voluntary benefits (AD&D, critical illness, etc.)
- Employee Assistance Program
- Telehealth urgent care
- Discounted prescriptions
- Excellent professional and training development
- Free ski and tubing passes for employees
- Free ski passes for dependents
- 50% off food at our cafeterias
- Free group ski and snowboard lessons for employees
- Employee discounted lift tickets for family and friends
- Lift ticket discounts at tons of resorts including 24 destinations thanks to the Mountain Collective Hotel discounts
- Employee ski reciprocal programs
Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.
