Sales Manager

Year Round RESORT OVERVIEW: Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, mountain biking, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best season yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer. BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?: Free skiing riding privileges at Sugarbush and across the family of Alterra Mountain Company resorts for all eligible employees and their dependents Discounted rates at non-Alterra-owned Ikon Pass destinations Free golf and health & recreation center membership for eligible employees and their dependents Vacation and sick time for eligible employees to rest, relax and recharge Generous discounts on food & beverage, apparel, and outdoor gear Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more 401(k) plan with generous company match Paid parental leave of up to 6 weeks for eligible employees Employee housing (subject to availability) POSITION SUMMARY: The Group, Tour and Corporate Sales Manager’s primary function is to expand Sugarbush’s year-round group sales and revenue throughout the Vermont geographic territory. The Sales Manager will manage all sales activities from lead generation, inquiry lead management, customer needs assessment, client presentation and site tours, through finalizing and closing the sale. Candidate will maximize revenues with a thorough business analysis, identifying key and peak dates, incremental product offerings and recreational activities. RESPONSIBILITIES: Develop Quarterly business plans with the Direct of Sales detailing activities to follow during the fiscal year and focuses employee on meeting or exceeding sales goals within the wedding market. Manage appropriate balance between sales prospecting and administrative requirements (contracts/proposals/weekly reports/Delphi utilization, etc.) Documentation of all leads, sales conversions, and losses in Delphi. All client correspondence and activities are to be managed and monitored thru the Delphi database. Sells consultatively and makes recommendations to prospects and clients on the various product offerings based on needs assessment and business requirements. Develops a database of qualified leads through referrals, networking, business development, telephone consulting and in person calling on meeting planners and vendors. Coordinate smooth transition from sales to operations servicing team by communicating all event details to operations team in a timely and effective manager. Work with the other sales and operations team members, as designated by the Direct of Sales when called upon to maximize total team productivity. Demonstrate technical selling skills and product knowledge in all resort areas to ensure effective and accurate presentation/representation of Sugarbush’s products and services. Create and conduct effective proposals, presentations, and RFP responses by identifying and qualifying prospects needs, budget, and other requirements. Monitors competition by gathering current marketplace information on pricing, products, deliver schedules, new products, merchandising techniques, etc. Recommend changes in products, services, and policy by evaluating results ad competitive developments. Resolves customer complaints by investigating problems; developing solutions; preparing substantiating reports and making recommendations to management. Maintains professional and technical knowledge by attending education workshops; reviewing profession publications, established personal networks; and participation in appropriate associations. QUALIFICATIONS: Applicant must be a pro-active, self-motivated, and enthusiastic. Candidate must have a collaborative working style, excellent communications and interpersonal skills, and be able to work independently or collaboratively as part of a larger team. Applicant must have extensive knowledge of sales, customer and lead generating strategies. Demonstrated experience managing, coaching, and leading high performing, goal orientated teams. 5-7 years sales and management experience. Background in resort sales beneficial. Strong computer skills and knowledge of Microsoft Office (Excel, PowerPoint, Word, and Outlook skills) and Salesforce. Effective project management skills and ability to meet deadlines. Ability to manage multiple projects and work assignments interacting with a variety of departments and employees. Able to accomplish projects with little supervision while meeting deadlines. Must possess a Bachelor's degree or relevant experience. Sugarbush Resort is an Equal Opportunity Employer An offer of employment may be contingent upon the results of a background, MVR, or criminal records check Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, mountain biking, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best season yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.