Senior Customer Experience Consultant

About SugarCRM From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work.    Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth – check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. What’s more, we empower everyone to do their best work from home, the office, on the road, or anywhere in between.     If you're ready to grow your career and help organizations grow better and faster, you've come to the right place. Find out more about our SugarCRM careers and how you can become a part of our journey. We are looking for a highly experienced and committed Functional Consultant to join a team responsible for the development, configuration and deployment of the overall solution. SugarCRM is based in North Sydney and works with clients around Australia across a wide range of industries. We engage at a strategic level with our clients on transformational projects and bring a business-oriented, consulting-led approach to our work.  Our goal is to double our business over the coming year.  We offer an entrepreneurial culture where we will back you in the development of your career and provide opportunities to grow and make a difference.  We offer an attractive package that rewards performance, the backing of a supportive, inclusive team, and a flexible working environment. About the role: This key position will be responsible for contributing to different phases of the consulting lifecycle and be intensely involved in requirements gathering, proposing and refining the solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability. In this role you will be given the opportunity to make a tangible contribution to the continued innovation and success of the company. Talented, committed, can-do individuals have always been the cornerstone of this dynamic business. It is expected that the successful candidate will bring energetic dynamics and a strong CRM Consultant skill set to this organization. We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.   Benefits and Perks: Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:   - Benefit Stipend - Health &Wellness Reimbursement Program - Educational Resources - Career & Personal Development Program - Various discount programs (i.e. travel, virtual exercises classes, etc.) - We are a merit-based company with many opportunities to learn, excel and grow your career!