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VP of Customer Support

Sully
Santa Clara, CA Full Time
POSTED ON 1/15/2025 CLOSED ON 4/2/2025

What are the responsibilities and job description for the VP of Customer Support position at Sully?

About The Company

Sully.ai is making healthcare better, faster & affordable by building AI Employees.

  • Work to save lives.
  • We're growing very fast.
  • Customers love the product.
  • Our team is small and talent-dense.
  • Impactful mission : "One Human, One Doctor"
  • Very good probability to be a trillion dollar company.

Role

  • Long hours (50 hours of zooms calls)
  • Support customer onboarding and upsell opportunities
  • Autonomously own Customer Success workflows
  • Innovate constantly on making our sales better, faster.
  • 6am to 6pm PT Availability
  • Help customers whenever is needed
  • Other tasks too! ("Nothing is someone else's problem.")

    • Requirements

  • 5 years of customer support experience
  • Proven track record of being a sales top performer
  • High presentation and persuasion skills
  • Exceptional negotiation skills

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