What are the responsibilities and job description for the Program Manager - General Aviation position at Summit Aviation?
SUMMIT AVIATION, INC.
POSITION DESCRIPTION AND SPECIFICATION
POSITION SUMMARY: The Program Manager reports to the Director of Contracts and is responsible for planning and scheduling of completion/refurb efforts for Aircraft Services division; ensuring that Work Order Management process and procedures are followed in accordance with established policies; customer communication in regards to schedule and cost of assigned projects; operates in compliance with company safety practices; and performs other duties as assigned.
JOB DUTIES AND RESPONSIBILITIES
Physical Requirements: This position requires the ability to work in seated or standing positions for prolonged periods of time, perform office and clerical duties including use of office tools.
Working Environment: The working environment is corporate office facility. Daily contact with employees in other departments is required.
EOE
DISCLAIMER
This job description indicates the general nature and level of work expected by the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. The incumbent may be asked to perform other duties as required.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
POSITION DESCRIPTION AND SPECIFICATION
POSITION TITLE: Program Manager DATE: November 2023
FLSA STATUS: Exempt DEPT: General Aviation
LOC: Delaware
FLSA STATUS: Exempt DEPT: General Aviation
LOC: Delaware
POSITION SUMMARY: The Program Manager reports to the Director of Contracts and is responsible for planning and scheduling of completion/refurb efforts for Aircraft Services division; ensuring that Work Order Management process and procedures are followed in accordance with established policies; customer communication in regards to schedule and cost of assigned projects; operates in compliance with company safety practices; and performs other duties as assigned.
JOB DUTIES AND RESPONSIBILITIES
- Responsible for being the liaison with existing customers during planning and execution phases through aircraft arrival.
- Maintains a high level of customer service by responding quickly to customer questions and quote inquiries.
- Communicates effectively and proactively with Sales to ensure labor resources are available for required work. Proactively collaborates with employees as needed when challenges arise.
- Meets and greets customers when they deliver aircraft for services; provide tours, and utilizes time to get to know operator in person and potentially upsell.
- Acts as liaison between Sales Department and Operations departments to rectify customer issues.
- Handles paperwork in a timely and accurate manner (expense reports, quote requests, reports, etc. and summarizes quarterly results in agreed-upon measured areas for coaching discussions with the Director.
- Supports customer satisfaction feedback collection efforts and post departure open item resolutions as applicable.
- Responsible for ensuring on time delivery of assigned projects.
- Works with Production, Parts department, vendors and department heads to ensure timely coordination of all aspects of assigned projects
- Responsible for being the main point of contact for assigned customers providing timely information regarding assigned projects.
- Must be able to work flexible hours to accommodate arrivals and departures of assigned projects.
- Provides feedback to department heads regarding process improvement.
- Work with Team Lead to monitor labor hours estimate vs actual; if necessary determine reasons a job took more or less hours and communicates to customer.
- Maintains a high level of professionalism at all times
- Able to travel occasionally.
- Operates in compliance with company safety practices: complies with and aids in the development of departmental safety rules; ensures all equipment is in good working order and operates in a safe manner; monitors area for hazards; and maintains a safe and clean work area.
- Performs other duties as assigned.
- Bachelor’s degree in Business or an aviation-related study strongly preferred or four years equivalent working experience in the aircraft industry.
- Project Management Professional Certification required or be able to obtain certification within one year of being in the Project Manager position.
- Airframe and Powerplant (A&P) highly preferred.
- Five (5) years of aircraft maintenance experience preferred.
- Three (3) years of aviation services representation or sales experience preferred.
- Must possess a working knowledge of business aviation, maintenance, manufacturers, and marketplace trends.
- Strong customer service aptitude.
- Possess an ability to work in fast-pace and occasionally stressful environment while maintaining a high degree of flexibility, accuracy, and attention to detail.
- Must be able to handle multiple projects simultaneously: possess thorough organization to ensure that all details of each ongoing project are followed through and managed correctly.
- Must have MS Office experience including the creation of spreadsheets, quotes/customer letters, databases, and reports (Excel and Word).
- Ability to work well with others in different departments, even when challenges arise (schedule, budget, etc.)
- Possess a solid understanding of aircraft maintenance, avionics and/or interior and aftermarket upgrades in turboprop aircraft.
- Should hold excellent initiative and judgment to make recommendations for improvements in our processes and product offerings. Individual will need to be assertive with vendors, and be able to effectively deal with demanding customers.
- Must be willing to undertake new responsibilities as business needs change.
- Presents self professionally and courteously with internal and external customers.
- Strong communication skills in person, telephone, and in writing.
- Displays professional appearance and demeanor at all times.
- Ability to work independently and as part of a team.
- Good problem solving skills must be demonstrated with good follow-through required on communication.
- Ability to handle change and deadlines well.
- Must be organized and detail oriented.
- Must be Customer focused/Service Oriented.
- Must have a positive attitude.
Physical Requirements: This position requires the ability to work in seated or standing positions for prolonged periods of time, perform office and clerical duties including use of office tools.
Working Environment: The working environment is corporate office facility. Daily contact with employees in other departments is required.
| Reasonable Accommodations Statement |
| To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. |
DISCLAIMER
This job description indicates the general nature and level of work expected by the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. The incumbent may be asked to perform other duties as required.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Program Manager
Quality Management Assoc Inc -
Newark, DE