SSA Supervisor

TITLE:

SSA Supervisor

DEPARTMENT

Services and Supports

HOURS:

40 hours per week, flexible. Must be able to work flexible and/or additional hours as mandated by Board operational needs. Hybrid Work Environment.

JOB SUMMARY

This position is responsible for supervising the daily work performance of SSA team members. Must strive to meet the Agency mission and exemplify the Agency’s core values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Evaluation of this position is based primarily on performance of the following essential functions, which include, but are not limited to:

1. Planning and direct the daily work activities of the SSA assigned team; assigning and monitoring work duties and responsibilities; establishing and modifying work methods, schedules, and priorities. Monitors TCM Billing. Elevate critical issues to manager.

2. Communicating and enforcing policies and procedures; resolving problems; addressing employee concerns and complaints.

3. Monitoring and maintaining records of employees’ work hours, overtime/compensatory time, sick leave, vacation, performance, and related information; authorizing time worked and recommending the approval/disapproval of leave requests.

4. Ensuring appropriate training of assigned team; identifying training needs; developing and implementing training activities.

5. Assist with meeting yearly department outcomes.

6. With guidance from manager and labor relations, participates in disciplinary process as needed.

7. Assist SSA with budget planning for individuals.

8. Guide the person-centered planning process including team meetings, ISP development and monitoring and authorizations. Oversee the development and implementation of MUI prevention plans.

9. Problem-solve new or complex cases with SSA assigned team.

10. Attend community and team meetings as necessary.

11. Collaborate and support the provider community.

12. Assure effective and respectful relations with all agency personnel and community, including persons served, families, Probate Court, MUI Investigative unit and other stakeholders.

13. Assure compliance with applicable governing, accrediting and licensing bodies, as well as Board policies.

14. Perform other related duties as assigned.

Education: Bachelor’s degree in Rehabilitation, Special Education, Psychology, Social Work or related field required.

Experience: Four years of verifiable paid related experience in DD programming. One year of supervisory experience required. (Strong demonstrated leadership skills through experience in project management, committee leadership, mentoring, etc. may be accepted in lieu of supervisor experience.)

Skills: Proficiency in Microsoft Office and database programs. Creative problem-solving skills. Obtain and use equipment, facilities, and materials required to perform work. Operate job related equipment including the use of basic computer programs and systems. Do data entry, generate reports, copy, manage and track documents and information.

Certifications: DODD SSA Supervisor

KNOWLEDGE, ABILITIES AND OTHER EXPECTATIONS

Knowledge: Understanding of DODD SSA rules and regulations. Understanding of Federal and State Medicaid regulations. General principles and objectives of information technology systems and programs. Proper spelling, grammar, punctuation, and sentence structure to ensure that written materials prepared and reviewed are complete, succinct, and free of errors. Principles, practices and methods of safety and health as it relates to persons served, employees and the public. Processes and procedures for interviewing and hiring qualified candidates. Gather, analyze and interpret data. Establish employee performance expectations and effectively use the progressive discipline process.

Abilities: Effectively manage time to meet operational needs and desired outcomes and plan and organize the steps to implement new projects. Accomplish goals and tasks through others by delegation, follow-up and oversight. Work as part of a team and work effectively with persons and communities from diverse cultural, social, and ethnic backgrounds. Read, understand, and communicate information and ideas presented in writing. Listen to, understand and communicate information and ideas. Work independently with minimal supervision. Maintain strict confidentiality. Negotiate mutually acceptable solutions. Implement policies, procedures and practices. Work in a complex institutional structure requiring significant collaboration. Analyze situations accurately, utilizing a variety of analytical techniques in order to make well informed decisions. Read and comprehend job-related materials and documents. Establish and maintain cooperative working relationships.

Other Expectations: Report unusual incidents and major unusual incidents. Completes all required training and maintains strict confidentiality. Regular attendance is mandatory. Maintain related records in accordance with appropriate records retention guidelines and policies. Adhere to health and safety policies and procedures. Must have reliable transportation to fulfill responsibilities requiring travel in the community. Must be available by personal cell phone during working hours.

WORK ENVIRONMENT: OUTDOOR / COMMUNITY

This is a community-based role. Work is normally performed primarily in the community. The employee may be subject to extreme and adverse weather conditions. May be exposed to blood-borne pathogens, communicable diseases, potentially infectious materials and/or aggressive behavior. May be required to travel. May be exposed to fumes/odors; work with lubricants, chemicals, and cleaning solvents.

Job Type: Full-time

Pay: $55,388.00 - $69,244.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have a Bachelor’s degree in Rehabilitation, Special Education, Psychology, Social Work or related field?

Education:

• Bachelor's (Required)

Experience:

• verifiable paid related experience in DD programming: 4 years (Required)
• supervisory: 1 year (Required)

Work Location: One location

Salary : $55,388 - $69,244