Customer Service Specialist

General Description

Works under the general supervision of a Lead Customer Service Specialist and/or Office Manager to perform technical duties in the automated processing and issuance of motor vehicle and vessel registrations and titles, driver’s licenses, identification cards, driver’s license sanctions and suspension clearances, road tests, concealed weapon permits, hunting, and fishing licenses, and collection of fees and ad valorem (property) taxes in accordance with well-defined policies and procedures.ESSENTIAL JOB FUNCTIONS:

• Administers automobile skills and road driving examinations.
• Process work and respond to inquiries related to new applications, renewals, driver licenses, ID cards, property taxes, hunting and fishing licenses, concealed weapon permits, birth certificates, and transfers of motor vehicle and vessel registrations and titles.
• Interpret rules, regulations, statutes, and policies of the departments and agencies governing the transactions being completed.
• Maintain alphabetical and numerical files as necessary for proper record-keeping of transactions and internal controls.
• Inputs various data into computer using word-processing based software or a word processor. Accesses, inputs, and retrieves information from a computer.
• Prepares correspondence, memorandum, reports, records, orders, files, and other office documents.
• Performs routine office duties including, but not limited to, research and retrieval of records.
• Prepares and verifies receipts, forms, and documents related to the office and payments.
• Assists with mailroom responsibilities. Processes incoming and outgoing mail.
• Operates office machines such as adding machines, fax, copiers, and other general office machines with such accuracy as can be acquired from their use on the job.
• Collect and record all fees and taxes related to such issuance, applications, renewals, or transfers. Balance County and State computers daily with cash drawer; prepare bank deposit slip of money collected.
• In case of emergency or crisis (hurricane, flood, etc.), the position must respond/perform emergency and recovery duties as assigned by the immediate supervisor.
• Maintains regular physical attendance as assigned at one of the County's offices or work facilities as required.
  
  

Knowledge, Abilities, And Skills

(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related marginal duties as required.)MINIMUM QUALIFICATIONS:

• Knowledge of County and State laws and regulations applicable to the Tax Collector’s Office
• Knowledge of Tax Collector policies, procedures, and documentation
• Knowledge of math, business English, and vocabulary
• Skilled in examining documents for authenticity and accuracy
• Skilled in cashiering and money handling
• Ability to accurately prepare complex forms, documents, and reports
• Ability to establish and maintain an effective working relationship with other employees, other departments, officials, other county offices, and the public
• Ability to utilize professional verbal and written communication skills
• Ability to operate complex State or County computer systems, such as FRVIS, ORION, and Taxsys
• Ability to understand, apply and maintain complex regulations and oral instructions
• Ability to accurately handle cash receipts and maintain complex filing systems
• Ability to perform the technical and clerical functions of the position with a high degree of accuracy and efficiency.
• Ability to gather and evaluate the information provided by customers to determine the appropriate course of action
• Ability to enter data in various computer systems accurately and perform accurate computations and verification of data
  
  

Education And Experience

• Graduation from an accredited high school or possession of an acceptable equivalency diploma
• Two (2) years customer service experience; Tax Collector related experience preferred
  
  

Licenses, Certifications, Or Registrations

• Valid Florida Driver’s License and a driving record acceptable to the insurance provider
  
  

ESSENTIAL PHYSICAL SKILLS:

• Acceptable vision (with or without correction)
• Acceptable hearing (with or without correction)
• Ability to communicate orally
• Ability to sit at a desk and view a display screen for extended periods
  
  

ENVIRONMENTAL CONDITIONS:

• Work is generally performed in an indoor office environment
• Work may be performed outside with potential for exposure to adverse weather and environmental conditions including dirt, dust, pollen, odors, fumes, humidity, rain, temperature, and noise extremes.
  
  

Reasonable accommodation will be made for otherwise qualified individuals with a disability.

FLSA Non-Exempt Status

Reviewed: 10/01/2024