District RV Resort Manager

Are you an experienced property manager looking to take your talents in a more entrepreneurial direction? Are you looking for a dynamic and growing organization that will both challenge and reward you? We are looking for a District RV Resort Manager who has just the right balance of management and sales skills and a real knack for great customer service. You will oversee and direct the day-to-day property management operations for two of our RV resorts home. This is a very guest-services oriented role, as much of our occupancy is short-term resort traffic. You will also have some sales and marketing duties to maximize residential occupancy. If you like the idea of helping to build and maintain a first-class RV resort community and you have the qualifications and background we’re looking for, we want to talk with you!

Overview

As a District RV Resort Manager, you will have responsibility for the operational aspects and the continued profitability of two or more resorts and will serve as the day-to-day point of contact for visitors and residents. You will be on-call 24 hours a day and will be in charge of everything from administrative activities, marketing, property maintenance and human resource management to all leasing and home sales and - most importantly - guest and resident relations. Ensuring a positive atmosphere and responsive service for the members of your resort community will not only mean satisfied guests and long-term residents, but also better word-of-mouth referrals!

JOB DUTIES

• Responds to guest and resident inquiries
• Serves as the direct point of contact for Sun’s customers/residents
• Works with the marketing team to increase reservations and occupancy and further promote the Sun RV Resorts brand
• Ensures customers/residents receive a high level of service consistent with Sun’s Customer Service philosophy
• Handles and resolves guest and resident complaints
• Coordinates team member selection, training, and development for resort staff and ensures all team members comply with appropriate policies and operational procedures
• Works with Regional Vice President (RVP) to quickly and effectively address issues which would adversely affect the operation of the resort or guest satisfaction
• Enforces resort rules and standards
• Monitors monthly operating budgets and preparing monthly explanation of P&L variances
• Assists RVP with preparation of annual operating budget
• Ensures compliance with federal state and local agencies that regulate fair housing laws and resort operations
• Markets park models, pre-owned and brokered homes for sale in the resort as well as prepares documents to list and sell homes
• Oversees capital expenditure improvements
• Other duties as assigned
  
  

REQUIREMENTS

• High school diploma or GED
• Minimum of 3 years property management/resort experience including 2 years of supervisory experience
• Previous sales and leasing experience, preferred
• General knowledge of property maintenance
• Solid negotiation skills
• Ability to thrive in a fast-paced environment
• Working knowledge of basic accounting principles
• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
• Basic computer proficiency, including email, the internet and Microsoft Office Suite; experience using Yardi and/or RMS, preferred
• Flexibility to respond to resort needs during non-business hours
• Ability to live on-site within the resort (housing provided), if applicable
  
  

REWARDING BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental Plan
• Vision Plan
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Paid Parental Leave
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty