Below Wing Operational Service Manager

We’re not your average airline. We’re agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlines is seeking a Below Wing Operational Service Manager to manage overall operations of the Ramp including the effective and successful oversight of labor, training, productivity, quality control, and safety measures as established.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Below Wing Operational Service Manager you’ll enjoy these benefits and more:

• Comprehensive benefit package including dental and vision
• PPO and high deductible health plans
• Health savings accounts (HSA and FSA)
• Dependent Care
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

Below Wing Operational Service Manager Overview:

The Below Wing Operational Service Manager position is responsible for managing overall operations of the Ramp department including the effective and successful oversight of labor, training, productivity, quality control, and safety measures as established.

Essential roles and responsibilities of a Below Wing Operational Service Manager:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide leadership for employee relations through effective communications, including coaching, discipline, and recognition
• Mentor employees to build bench strength for promotional opportunities
• Daily operational tracking of performance, taking immediate action to correct any shortfalls
• Collaborate with Customer Service and the Airport Coordination Center and ramp team to ensure processes are safe and efficient
• Administer organizational polices and provide accountable oversight of all the duties and responsibilities of Ramp operations
• Participate in safety audits and PM checks of all Ground Service Equipment
• Manage, track, and maintain accountability for all Ramp Agents.
• Maintain and track all ground handling equipment and supplies
• Supervise, plan, and assign the daily operation of the Ramp Agents
• Conduct shift briefings to ensure staff is organized and informed
• Complete shift reports and sign timecards
• Ensure that personnel adhere to established company and federal safety regulations
• Prepare incident reports as needed for violations of company policy
• Ensure ramp and deice areas are safe and free of Foreign Objects Debris (FOD) and that all ground service equipment is properly maintained
• Follow safety regulations, which include the proper use of ground service equipment and wearing proper safety PPE
• Any other duties assigned by management

The qualifications we are looking for in a Below Wing Operational Service Manager include:

• Two or more years of related experience
• Proficient in Microsoft Office
• Effective communication skills, both written and verbal
• Ability to work efficiently under time constraints
• Possess a valid driver’s license
• Available to work varying shifts including nights, weekends, and holidays 

PREFERRED SKILLS

• Previous experience with managing flexible workforces
• Previous working experience with Deice Operations 
• Understanding of metering and throughput of an active weather event.
• Bachelor or Associate degree

WORK ENVIRONMENT

This job operates outdoors in all kinds of weather, this includes extreme cold and in all type of precipitation. While working on the deice pads this position will be exposed to the extreme noise of aircrafts arriving and departing.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 60 pounds and occasionally lift and/or move up to 100 pounds. This position will be required to occasionally push/pull up to 300 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

ADDITIONAL NOTES

Must be able to obtain a MSP SIDA badge with a CBP Seal.

Sun County Airlines respects and values every employee’s contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.  #LI-LM1