What are the responsibilities and job description for the Highland Park Carwash - Shift Lead position at Sun Day Carwash?
Job Summary:
The Shift Lead will help lead our team in delivering a level of customer service and hospitality that is unmatched in and out of the carwash industry, and will help us create the best possible workplace for our on-site team. Sun Day expects all Team Members to embody Sun Day culture by leading with warmth and kindness in interactions with customers and colleagues, and contributing to creating the positive, up-beat environment our customers and Team Members can feel. The Shift Lead will help to ensure the Sun Day way is executed by all Team Members throughout the duration of their shift. We expect Team Members to greet customers with warmth, energy and enthusiasm, and to provide a level of service that exceeds expectations. We rely on our Shift Leads to ensure that Team Members set up our customers to have fun and leave the carwash feeling a sense of pride and renewal. Shift Leads will help empower our Team Members to find ways to make each customer’s day.
Duties & Responsibilities:
- Demonstrate mastery of all aspects of Sun Day Hospitality Team Member role including:
- Greeting customers
- Operating the iPad point of sale
- Explaining the differences between Sun Day’s offerings to customers
- Completing daily checklists to keep our facilities clean and organized
- Carwash opening and closing procedures
- Safety
- Participate in coaching an all-star team to create a positive and upbeat environment our customers can feel
- Train staff at varying levels of development
- Maintain a clean and safe environment for customers and staff
- Attract new customers and drive membership sign-ups
- Mentor under our Leadership and Operations Team
- Deliver consistent, high-quality service
- Oversee the implementation of new technology
Required Experience, Education, & Skills:
- An infectiously positive attitude
- The ability to create a positive and high-energy work environment
- The ability to form relationships, demonstrate integrity and build trust
- The ability to function independently at times
- A passion for providing the highest possible quality service
About Sun Day Carwash:
We're believers that the magic of the carwash lives in the details. We're innovating by injecting modern technology into the carwash experience through physical and digital experiences. We take risks and try new things without losing sight of what makes the carwash special in the first place - feelings of fun, renewal and pride. Read a note from our co-founder, Justin, and more about our company values here: https://www.sundaycarwash.com/our-story.
