What are the responsibilities and job description for the Customer Service Loan Specialist position at Sun Loan Company?
Are you outgoing, reliable, and customer service driven? If so, we would like you to join our team. Our employees – just like our customers – are the heart and soul of what we do. Friendly, reliable, customer service is at the heart of our success. For over 30 years, Sun Loan Company has been a trusted financial resource in over 200 communities, across seven states in the US, and seven locations in Mexico.
As a Customer Service Loan Specialist, you will work with customers to explain our offerings, as well as conduct outreach to customers who are overdue on loan payments, working with them to identify solutions. The Customer Service Loan Specialist supports the Branch Manager in creating a positive, supportive, and well-run office in the communities we serve. As a customer service Loan Specialist, you will be provided in-depth training to understand our products and how we are able to help our customers. There are tremendous growth opportunities from this role throughout our company!
- Provide excellent customer service, both in person and over the phone
- Receive and post loan payments in an efficient, friendly manner
- Contact customers who are overdue on loan payments; work with them to identify solutions for repayment
- Balance the cash drawer daily
- Make daily bank deposits
- Maintain compliance with Sun Loan Company policies and procedures
- Tax preparation support (if applicable)
- Network to attract new business
- Work closely with other team members and manager to reach branch goals
- One year customer service experience from any industry
- Basic computer skills and ability to operate a calculator
- Must have reliable transportation
- Ability to work Monday-Thursday 8:30am-5:30pm; Fridays 8:30-6pm and occasional Saturdays 8:30am-12:30pm, additional hours may be required (No Sundays)
- Must be at least 18 years of age
- Low deductible medial plan
- Other benefits include dental, vision, life insurance, AD&D
- Industry-related tuition reimbursement
- Paid time off
- Mileage reimbursement
- Competitive compensation based on experience
- Comprehensive paid training for success
- Competitive 401k
Sun Loan is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We take care of our people.
Our team is the single most important part of our business. Because of that, we are dedicated to making sure our employees get the benefits that will help them and their families.
We offer:
- Low deductible medical plan
- Other benefits include dental, vision, disability, and life insurance
- Bi-weekly pay including on-demand pay
- Industry-related tuition reimbursement
- Paid time off
- Mileage reimbursement
- Competitive compensation based on experience
- Comprehensive paid training for success
- Competitive 401k
A company that commits to community.
We believe that commitment to others goes beyond the walls of our offices, it reaches the hearts of our communities. We are proud to see so many of our team members become active in community projects and local charities. THIS is a perfect example of how helping people runs through the core of Sun Loan Company.
- Do you like working with people?
- Do you like providing customer service?
- Do you like feeling rewarded?
- Do you like making decisions that will make a positive impact for families’ or individuals’ financial health?
- Do you like building relationships?
- Do you like working as part of a team?
- Do you like communicating with others?
Did we just describe you? Can you see yourself making a difference in people’s lives? YES! Then bring us your talent, passion, ambition, and love for others – you’ll feel right at home at Sun Loan Company.
