Medical Assistant

POSITION TITLE: MEDICAL ASSISTANT (MA)

FLSA: NON-EXEMPT

Job Summary:

The Medical Assistant (MA) supports healthcare providers by performing clinical and administrative tasks in a medical office or healthcare setting. This role involves assisting with patient care, preparing for exams, handling medical records, and ensuring smooth day-to-day office operations. Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Take and record patient vitals (e.g., height, weight, temperature, blood pressure, pulse) and medical histories.
• Assist healthcare providers during patient exams, procedures, and treatments, including performing aseptic procedures and collecting lab specimens.
• Administer injections, vaccines, and prescribed medications under provider supervision, including venipuncture and non-intravenous injections (with required competency).
• Perform basic lab tests, such as blood draws, urinalysis, and diagnostic procedures.
• Prepare and maintain examination rooms, ensuring they are stocked, clean, and ready for patient visits.
• Assist in minor surgeries and perform other procedures like EKG and vision checks as needed.
• Provide patient education on health management, procedures, preventive care, and immunizations.
• Schedule appointments, follow-ups, and referrals, ensuring smooth patient flow and office coordination.
• Handle patient inquiries, confirm appointments, and assist with check-ins and check-outs, ensuring accurate documentation for visits.
• Update and maintain patient records in the electronic health record (EHR) system, ensuring accurate and timely documentation.
• Process insurance verification, billing, and coding information, as required.

• Ensure infection control policies are followed, including sterilizing instruments and maintaining a safe and clean environment.
• Manage office supplies, medical equipment inventory, and assist with filing, faxing, and correspondence tasks.
• Maintain patient confidentiality and adhere to HIPAA guidelines in all interactions and record management.
• Conduct daily chart audits and review for the following day's appointments.
• Assist with special projects or additional tasks as directed by healthcare providers or office managers.
• Perform additional tasks as needed to support the centers.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure.
• Ability to use of office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
• Proficient in the use of Microsoft Office Suite and electronic medical records (EMR), staying current with updates and system improvements.

Education and Experience:

• High School diploma or equivalent is required
• Medical Assistant Diploma is required
• Medical Assistant Transcripts is required
• Valid Medical Assistant Certification or Registration is preferred.
• BLS is required within three months

Physical Requirements:

• Ability to stand and move throughout the clinic for extended periods.
• Ability to assist with lifting or carry up to 25 pounds.
• Frequent bending, stooping, kneeling, and crouching to assist patients or perform procedures.
• Ability to wear personal protective equipment (PPE) for extended periods, including masks, gloves, and gowns.
• Must be able to travel to various center locations as required.