Clinical Services Assistant (CSA)

Description

Job Title: Clinical Services Assistant (CSA) - Highlands Clinic

Location: 3935 Sunnyside Drive Harrisonburg VA 2280; Highlands Clinic

Hours: PRN 6am-6pm or 6pm-6am, potentially 8:00am-4:30pm on occasion. 

Position Overview & General Responsibilities:

The primary responsibilities of the Clinical Services Assistant are to have a presence in the Highlands building and to respond to resident needs and/or emergencies within the building and independent living residences on campus.

Qualifications:

• High School diploma or general education degree (GED) preferred.
• CNA licensure in VA preferred, but not required. 
• Basic reading, writing and math skills.
• Ability to process information accurately, make appropriate decisions and take appropriate action based upon the information available.
• Must have experience in a medical environment, or medical knowledge.
• CPR and First Aid certified or ability to attain.
• Current Virginia driver’s license and meets driver eligibility requirements per Sunnyside policy HR069.
• Ability to work with confidential information and maintain its’ integrity.
• Ability to deal with medical and other emergencies while remaining calm.
• Strong customer service skills; maintain a hospitality approach when engaging all individuals.

About Us:

Join a team where you are proud of the community in which you work. At Sunnyside, we want each team-member to S.H.I.N.E both on and off campus (Service Before Self, Hospitality with Heart, Inspiring Excellence in Each Other, Nothing Less Than The Best, and Enjoy your Journey). With a plethora of flexibility, growth opportunities, a safe learning environment, on-sight training, and an engaging/motivational atmosphere, you can rise into your new career path. Sunnyside is a not-for-profit Senior Living life plan community situated on 150 acres in the rolling hills of the Shenandoah Valley in Harrisonburg, Virginia. More than 500 residents call Sunnyside their home. Residents have the options to live in a variety of levels of living including: Independent Living, Assisted Living, Memory Support, and Long-Term Care. Across our beautiful campus, residents can enjoy an array of amenities and services including an on-site restaurant, an award-winning vitality center, salon services, therapy services, fishing ponds, walking trails, and much more! People have said that Sunnyside is great place to live and work! We offer generous paid-time off (even if you work part-time), professional development opportunities, a safe and fun environment, and flexibility.

Requirements

• Respond to a wide variety of emergencies; follow protocol and remain calm and professional.
• Call residents to assess situation when smoke detector is activated and report to residence if alarm does not subside within 30 seconds.
• Respond to off-the-hook calls for Highlands and the Village; report immediately to the apartment/home of the alarm if resident does not answer or return call.
• Check fire alarm panel, call 9-911 and report to the location of the fire when the fire alarm sounds.
• Follow protocol for building fire when alarm is sounding and initiate the emergency call list if a fire is detected.
• Administer first aid when necessary; use proper first aid methods and maintain composure.
• Administer CPR and use AED if necessary; use knowledge, skills and abilities to use proper methods and maintain composure.
• Secure the Highlands doors by locking and unlocking according to opening/closing of the building.
• Monitor the ground floor of the Highlands and routinely walk the floor.
• Answer calls to the Highlands building and assist or redirect as needed.
• Perform clerical duties with accuracy and ensure completion by due date.
• Ability to access and navigate Vision for documentation on residents.
• Greet visitors/guests

Physical & Environmental Considerations:

This job operates in an environment of office space with normal lighting levels, temperature ranges, air quality, and ventilation and noise levels. General office environment with normal lighting levels. Lifts, carries, pushes or otherwise manipulates equipment and office materials weighing up to 15 lbs. Ability to push residents weighing up to 200lbs in wheelchairs and to assist in transferring residents weighing up to 200lbs. Always use proper lifting and moving protocols and techniques. The employee is frequently required to stand for a long period of time. Additionally employee will routinely sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 lbs. or less and occasionally more than 40 lbs. You must be able to climb four flights of stairs. The position requires manual dexterity; auditory and visual skills’ and the ability to follow written and oral instructions and procedures. Normal hazards related to general office environment. Contact with blood, body fluids. Minimal hazards if required Universal Precautions are followed.