Customer Service Representative - Dealer Support

Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

As a member of the Hunter Douglas family of brands, Sunpro embraces a very simple philosophy and day-to-day mission, which is that our success is only the result of the success of our dealers/business partners. Our dealers succeed because we care deeply about them and their reputation. As a result, we ensure that they receive top-quality retractable screens and awnings at a competitive price and the fastest turnaround possible.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial.  By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours? 

Position Overview

As a Dealer Support Specialist (DSS), you will play a pivotal role in ensuring seamless communication and coordination between the company's dealer network and manufacturing operations. Your efforts will directly contribute to operational efficiency by addressing dealer needs, resolving order issues, and aligning dealer requirements with production capabilities. This position is ideal for individuals who thrive in a fast-paced, team-oriented environment and are passionate about delivering exceptional customer service.

What you'll do

• Utilize phone systems to promptly answer or return calls, texts, and voice messages in a professional and efficient manner.
• Achieve proficiency in navigating ERP systems to provide top-tier dealer support.
• Assist with general clerical tasks to ensure smooth day-to-day operations.
• Assist with general clerical tasks to ensure smooth day-to-day operations.
• Take on additional responsibilities as assigned to support the team's overall success.
• All other duties as assigned

Who you are

• 1-2 years of customer service and data entry experience, ideally in a manufacturing or wholesale industry.
• Familiar with CRM or ERP software and proficient in computer utilization.
• Excel at managing multiple tasks, staying organized, and meeting deadlines.
• Excellent communication skills, proper phone etiquette, and a team-oriented mindset.
• Skilled in time management and can prioritize tasks effectively.
• Bilingual or multilingual abilities are a plus, enhancing your ability to connect with a diverse dealer network.

What's in it for you?

• Annual base range: $19.00 – $23.00 hourly
• Generous benefits package including medical, dental, vision, life, disability
• A company culture that prioritizes internal development and professional growth
• Time off with pay 
• 401(k) plan with a degree of employer matching
• Paid parental leave
• Wellness programs and product discounts

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.
Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.