Dealer Support Specialist

SunPro Motorized Awnings & Screens is a leading manufacturer of motorized awnings and screens. we are looking to add a qualified individual to our Administrative Team! Our Dealer Support Specialist (DSS) is a crucial role working closely with our Dealers and Manufacturing, Candidates who are self-motivated and driven for success, are encouraged to apply!!!

Responsibilities

The following role is broken down into 3 subsequent categories

Customer Service (CSR)

1. Phone system – The CSR will be responsible for administering our Ring Central account, ensuring that our phones are live at the right times, forwarded to the right place, right messaging, etc.

A. In-coming calls – If you call our main # 941-739-3870 and listen to our phone tree, the CSR will be responsible for answering all Option 1 calls – Dealer Customer Service Department. That will include being available to answer most of those calls live during the business hours. Additionally, making sure all messages left are followed up on and called back.

B. Many incoming calls will require follow-up with other SunPro personnel. It will be the CSRs responsibility to get the answer or move the responsibility to the appropriate person. We want to follow the “Sundown rule”. Get back to customers who have questions by the end of the business day (before the Sun goes down). Even if the follow up is that we don’t have the issue resolved yet, we are still working on it.

C. Following professional etiquette and best practices on answering the phone and interfacing with our Dealer Customers.

D. Performing the follow-up function with all members of management and, if necessary, provide a “push”. Our most important task is to provide our dealers with exceptional customer service. This position will need to follow up with every member of the SunPro team for answers or to contact a dealer. We are counting on this role to improve our follow-up substantially with customers.

2. Technical expertise – Our primary interface with dealers involves questions about their orders. We will expect the CSR to learn to navigate orders on our ERP system and provide basic answers (over some time) to their questions. Especially related to delivery timing, warranty status, etc.

Administrative Assistants

1. Greeting dealers and vendors that attend our Dealer Summit Event and serving as the receptionist for the administrative side of SunPro. Answering questions and arranging for the visitor to meet with the appropriate SunPro team member.

2. Various Office needs – This is an active office for a $35m Manufacturing facility. There will be many needs that will be delegated by our Director Of Continuous Improvement Our expectations are that those tasks are handled efficiently and effectively. That will include providing support and backup to other SunPro team members.

Transportation

5. Transportation functions – SunPro has a small fleet of company owned vehicles that deliver our manufactured products around the country. The expectation is that at least initially there are some functions that the CSR position will provide.

A. Dispatch with drivers – Just communications with our driver team from management or dealer communications gathered from interfacing with dealers on the phone.

B. Communications with dealers about the timing of their deliveries. Including proactively calling all dealers about their upcoming deliveries.

C. Being fully informed of truck schedules and all logistics as this forms many of the questions that are incoming from dealers.

D. Working with management on vehicle checklists, and driver follow-up so that the drivers have a consistent and available point person to check in with when they leave or return from deliveries.

6. Be a regular team member of the SunPro administrative team as we work to grow our dealer network and significantly grow our market share.

Expectations And Requirements

• Proficient in using office software such as Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong data entry skills with a high level of accuracy
• Excellent verbal and written communication skills
• Previous experience in customer service or technical support is preferred
• Ability to analyze customer needs and provide appropriate solutions
• Ability to work independently as well as part of a team
• Experience with clerical tasks such as photocopying, scanning, and faxing

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply today to join our team as a Dealer Support Specialist!

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Bradenton, FL 34203 (Required)

Ability to Relocate:

• Bradenton, FL 34203: Relocate before starting work (Required)

Work Location: In person

Salary : $20